Customer Service Representative

Role Overview:

• Serve as first point of contact for members, resolving questions and coordinating transportation.
• Schedule, modify, and cancel reservations as requested.
• Obtain and document details of customer complaints and concerns.

Requirements:

• High School Diploma preferred; 0-2 years of contact center experience.
• High-speed internet with 25 Mbps download and 5 Mbps upload; ability to hardwire to modem.
• Dedicated work area separated from living spaces; must attend 100% of training on camera.

Compensation and Benefits:

• Pay rate of $14.00 per hour.
• Comprehensive benefits include Medical, Dental, Vision, 401(k), Paid Time Off, Paid Parental Leave.
• Additional perks include Tuition Reimbursement, Employee Discounts, and Life Insurance.