Serve as a primary point of contact for clients, managing inbound and outbound communications to resolve inquiries.
Connect with customers via phone, email, chat, or social media to de-escalate issues and track call data.
Upsell when required and escalate interactions as necessary.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainability. With a workforce of 500,000 across 300 languages, they foster a culture of inclusion and diversity.
Serve as the primary point of contact for customers with utility service inquiries, resolving issues and guiding solutions.
Accurately document interactions and collaborate with departments to escalate complex problems.
Exceed performance metrics by providing exceptional service while managing multiple computer windows and phone calls simultaneously.
InteLogix is a trusted leader in providing innovative human capital solutions that empower individuals and organizations. The company operates across 19 global centers, serving 23 million people and their families with a focus on health, wealth, and HR services.
Make outbound calls to schedule appointments for preventative health screenings and assess high-risk patients.
Assist members with benefits, insurance information, and conduct surveys to enhance their healthcare experience.
Work remotely from home in a role that requires strong computer skills, empathy, and excellent customer service.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They have over 30 years of experience and foster a collaborative, innovative culture focused on growth and accountability.
Answer high volume incoming calls from AAA members needing roadside assistance, providing empathetic and accurate service.
Accurately input member location and vehicle details using internal systems and online mapping tools.
Identify situations requiring special handling and prioritize service based on member needs.
AAA Club Alliance provides roadside assistance and travel services to its members. With nearly 7.4 million members across 13 states and Washington, D.C., the company offers a supportive team environment and comprehensive benefits.
Communicate with members via phone and email, providing empathy and care in every interaction.
Listen to members to understand their unique needs and offer tailored solutions.
Collaborate with your team to share knowledge and best practices while accurately documenting interactions.
Achieve is a leading digital personal finance company that helps everyday people move from struggling to thriving by providing innovative financial solutions. With over 3,000 employees in mostly hybrid and work-from-home roles across the United States, we put people first and treat them like humans, not account numbers.
Troubleshoot product, service, and enrollment issues with sensitivity and urgency while maintaining compliance.
iRhythm is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease. The company combines wearable biosensors and cloud-based data analytics with proprietary algorithms, and is experiencing rapid growth with opportunities across the globe.
Deliver high-quality customer service in a healthcare environment, handling inbound and outbound calls to resolve claims, benefits, and coverage inquiries.
Research and document member and provider issues, escalate complex cases, and ensure timely follow-up across systems.
Maintain strict confidentiality of sensitive information while adapting communication for diverse audiences including members, clinics, and vendors.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies efficiently. It operates as a partner recruiting organization, facilitating applications and next steps for roles like this one.
Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
Manage case work, document interactions, and ensure accurate data entry.
Collaborate with teams to escalate complex issues and maintain service quality.
Five Star Solutions provides customer support services for members and clients. They are committed to a diverse workforce and are an equal opportunity employer with a focus on professional service.
Responds to incoming inquiries via phone, email, and web portal, providing accurate and timely customer service.
Works as part of a team to support service delivery and maintain strong customer relationships.
Adheres to regulations and procedures to ensure privacy and safety of employee and patient information.
Sutter Health is a healthcare organization providing medical services and support to patients and communities. They are a large employer with a focus on collaborative culture and employee empowerment.
Provide member-centered support by answering inbound calls and chats with empathy and clarity.
Resolve core member issues including benefits coverage, cost-sharing concepts, and network provider searches.
Own issues end-to-end using established workflows and document interactions accurately.
Included Health is a healthcare company delivering integrated virtual care and navigation. They are remote-first and focus on raising the standard of healthcare for everyone.
Handle inbound service and reservation calls with professionalism and care.
Resolve customer requests efficiently, aiming for one-call resolution whenever possible.
Use internal tools and resources to independently assist customers.
World Travel Holdings is the nation's largest cruise agency and an award-winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, they offer a people-focused culture with a strong commitment to employee engagement and remote work.
Provide outstanding customer service to families over the phone, educating them about evaluation, treatment, and insurance processes.
Accurately enter patient registration information and schedule appointments, identifying potential conflicts.
Coordinate information between referring physicians, insurance companies, and treatment clinics, handling 40-70 calls daily.
Cranial Technologies is the only company globally dedicated to researching and treating plagiocephaly (flat head syndrome) and providing non-invasive ear shape correction. With over 300,000 babies successfully treated, they are a leader in pediatric cranial shaping and foster a compassionate, family-oriented culture.
Schedule and confirm primary care, specialty, and community care appointments, verifying demographics and clinical details.
Work in CPRS and VistA, route consults via HSRM, and process referral documentation using REFDOC and EPSI.
Document every contact and collaborate with VA staff and the care coordination team to support veteran care.
CLF Consultants is a federal contractor providing healthcare staffing and language access services across U.S. federal, state, and local agencies. With a network of 500+ healthcare professionals and 200+ interpreters, CLFC is a Self-Certified Small Disadvantaged Business committed to mission-aligned placements.
Act as primary point of contact for patients, providers, and referral sources during the intake process.
Process respiratory equipment orders, verify documentation, and ensure timely delivery.
Maintain communication with internal teams and referral sources to coordinate service.
Respire Homecare Services provides comprehensive, compassionate home care services for patients and families. The company fosters a culture of open communication, teamwork, and mutual respect, and is committed to employee development and retention.
Serve as a key contact for customers, managing orders, requests, and support to ensure total satisfaction.
Handle incoming and outgoing customer calls, written correspondence, and live chat with professionalism and timely follow-up.
Take an active role in selling Graybar goods and services on inbound calls while assisting with product selection and application.
Graybar is a Fortune 500 company specializing in supply chain management services and is a leading North American distributor of high quality components, equipment, and materials. They serve the construction, commercial, institutional, government, industrial, and utility markets with a focus on employee ownership and a collaborative culture.
Answer calls from customers looking to set up service jobs and manage new customer accounts.
Verify existing customer information and take accurate job scheduling details.
Work with DSR and DST to provide missing booking details and handle scheduling inquiries.
Blue Valley Heating, Cooling & Plumbing is a local, family-oriented company built on trust, teamwork, and doing what’s right. They are growing fast and value integrity, craftsmanship, and strong customer relationships.
Handle inbound and outbound communications with healthcare providers and members via phone, email, chat, and portals.
Provide accurate and empathetic support by researching and resolving inquiries, reviewing claims, and verifying coverage.
Document all interactions in CRM systems and collaborate with internal teams to ensure efficient issue resolution.
Our partner is a healthcare services company focused on improving provider and member experiences. They offer a supportive culture with professional training and development opportunities for their remote team.
Perform outbound calls to enroll individuals into a food box program or reauthorize them in the program.
Help members make decisions that enhance their healthcare experience with empathy and compassion.
Make a positive difference in people's lives by supporting their health journey through tailored nutrition.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily to improve healthcare outcomes. With over 30 years of experience, they integrate human touch with data-driven technology and foster a collaborative, innovative culture focused on empowering growth through trust and accountability.
Serve as the vital link between members and their dental care by answering 40-60 inbound calls daily, addressing inquiries with compassion and expertise.
Capture member information accurately, investigate unresolved issues, and collaborate with internal teams to ensure timely resolutions.
Maintain flexibility and compliance with HIPAA, while navigating multiple software systems in a high-volume call center environment.
Avēsis has been providing essential ancillary benefit solutions since 1978, developing and administering programs covering over 8.5 million members. They strive for excellence in member satisfaction and client retention, fostering a culture of inclusivity and diversity.
Provides support to customers by answering calls, resolving issues, and documenting interactions according to department standards.
Manages follow-up contacts and evaluates concerns to determine reasonable resolutions using department guidelines.
Refers unresolved grievances to Verizon Wireless and assists team members with shadowing and questions.
Cellular Sales provides customer support and sales services for Verizon Wireless. The company is a large organization with a focus on culture and employee assistance programs.