Customer Relations Specialist

Responsibilities:

• Accept, resolve, and escalate internal and external customer concerns.
• Document customer interactions according to department standards and manage follow-up contacts.
• Utilize multiple internal systems to research customer accounts and independently determine reasonable resolutions.

Qualifications:

• High School diploma or equivalent required; strong proficiency in computer applications needed.
• Previous customer service experience and skills in Salesforce, RingCentral, and Microsoft Office preferred.
• Knowledge of clerical procedures and English language structure is essential.

Compensation and Benefits:

• Base pay of $20/hr with bonus opportunity.
• Health, Vision, and Dental Insurance, plus 401k matching.
• Work from home with company-provided equipment and employee assistance program.