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Role Overview:
- Act as a trusted guide for members navigating healthcare benefits.
- Deliver high-quality support in a high-volume, remote environment.
Qualifications:
- Bachelor's degree with 2 years customer service/healthcare experience or 5 years relevant experience.
- Strong critical thinking, communication skills, and familiarity with VoIP systems.
Work Environment:
- Remote position requiring a secure home office and reliable internet.
- 3-week paid training period with strict schedule, no planned time off allowed.
About Included Health:
- Equal opportunity employer using AI-assisted tools in hiring.
- Committed to providing high-quality care for every person in every community.
Included Health
Included Health is a healthcare company delivering integrated virtual care and navigation. They are remote-first and focus on raising the standard of healthcare for everyone.