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Responsibilities:
- Assist with customer outreach calls to encourage scheduling of annual visits.
- Actively listen and comprehend member concerns, providing accurate information.
- Resolve problems and document inquiry details comprehensively.
Qualifications:
- High school diploma or equivalent.
- 2 years or equivalent experience in customer service or call center/healthcare.
- Excellent soft skills with a caring and empathetic attitude.
Schedule and Location:
- Monday-Friday 9am-5pm, 3-month contract assignment.
- 100% remote position with equipment provided.
- Must reside in MD, DE, PA, VA, DC, or FL.
Johns Hopkins Intrastaff
Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to various locations. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world.