Call Center Specialist - IC

Key Responsibilities:

• Handle incoming and outgoing calls efficiently while maintaining a professional and courteous demeanor.
• Schedule patient appointments accurately using the organization's EMR system.
• Verify and update patient demographic and insurance information during calls.

Qualifications:

• One to two years of experience in customer service, quality, or auditing.
• Must be bilingual in English and Spanish, Russian, Chinese, Bengali, Korean, Albanian, or similar language.
• Ability to pass a typing test with at least 40 WPM.

Work Environment:

• Fully remote position with a requirement to provide own equipment and maintain reliable high-speed internet.
• Schedules available between 8:00 AM to 8:00 PM EST, Monday to Sunday.
• Must have a private workspace for confidential conversations and HIPAA compliance.