Provide payment assistance solutions such as co-pay cards or vouchers. As the Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program, fielding requests such as card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
As Pharmacy Communications PM, you’ll be the nerve center connecting our company and our partner pharmacies, turning noise into signal and friction into speed. Responsibilities include triaging messages, drafting updates, maintaining visibility, hosting stand-ups, coordinating feedback, creating SOPs, training hires, building dashboards, and leading post-mortems.
As volume grows, Winona needs a strategist-builder who can turn Intercom into a force-multiplier—launching smarter automations, crafting self-serve content, and giving reps super-powers so they can focus on empathy, not clicks.
Provide top-notch technical assistance to both internal and external Aledade app users. As the first point of contact, provide timely and effective support through chat, expertly triage incoming tickets, and troubleshoot issues using established solutions. Problem-solving skills and customer-focused approach will ensure users have a seamless experience, helping to drive the success of our platform.