Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk. Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution. Translate user feedback into actionable insights to improve product usability. Based in ET or CT time zones.
This remote position involves receiving and responding to prescription refill requests through various channels. Responsibilities include verifying prescription accuracy, dispensing refills, providing customer service, and analyzing data. The role requires adhering to schedules and collaborating with teams to enhance patient care.
The Contact Center Representative supports Shriners Children’s national 800 number and Shriners Children’s locations by answering inbound domestic and international patient referral calls, as well as general inquiry calls for all locations and departments 24/7. The representative receives patient referral requests through multiple sources, documents patient and caller information in Salesforce, and assigns the best-fit location for patients.