Maintains proficiency in clerical operations to govern accuracy in registration, scheduling, and check out prescribed workflows, acting as mentor and trainer for front line clerical teams. The role investigates patient concerns, maintains customer focused communication, schedules and drives workflow, and participates in Quality Improvement Processes.

The Patient Services Representative Medical Assistant position offers a unique opportunity to contribute to patient care from a distance, being the first point of contact for patients, providing customer service, managing appointments, and addressing patient inquiries with empathy and efficiency. This remote position requires a proactive, detail-oriented individual.

As a Patient Experience Coordinator, you will be the first point of contact for customers seeking assistance or information regarding our services. Your primary responsibility will be to efficiently address customer inquiries, resolve problems, and provide accurate information in a professional and courteous manner. You will utilize excellent communication skills, patience, and problem-solving abilities to ensure satisfaction and maintain positive relationships with our patients.

You will be supporting patients in their care journey through convenient, at-home services. Your day will involve reviewing inbound requests, utilizing prospecting techniques to outreach patients, making 120 to 150 outbound calls daily, and booking an average of 14 appointments each day. Strong communication skills are a must to build trust and educate patients.