Manage high-volume inbound and outbound patient calls while providing professional, empathetic support
Schedule, reschedule, and modify patient appointments across multiple care services while ensuring accuracy and efficiency
Conduct proactive outreach to patients to coordinate care recommended by providers, including follow-up visits, referrals, and specialty services
knownwell is a weight-inclusive healthcare company that provides obesity care, primary care, nutrition counseling, and health coaching. Backed by $50M in funding, they are scaling fast and expanding access to evidence-based obesity care nationwide.
Conducting first phone calls with new members to assess fit for Brightline services.
Scheduling appointments and ensuring member paperwork has been completed.
Supporting providers with administrative tasks and answering admin-related questions.
Brightline is a therapy and psychiatry practice delivering expert pediatric, teen, and parental mental health care to families and kids up to age 18. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results and is backed by investors including Google Ventures and KKR.
Provide timely and world-class customer support to users via multiple channels.
Manage incoming support cases by prioritizing based on severity and re-routing as required.
Build strong client relationships by following up with customers in a timely manner.
PointClickCare is a health tech company that helps providers deliver exceptional care through its platform serving over 30,000 provider organizations. Recognized as a top private cloud company and one of Canada's Most Admired Corporate Cultures, they offer flexibility and growth opportunities.
Implement ACO initiatives and support practice transformation plans to improve patient care and reduce costs.
Train office staff and providers on processes and technologies, assessing ongoing training needs.
Build relationships with physicians and healthcare executives to enhance financial and quality performance.
Aledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has become the largest network of independent primary care in the US, with a collaborative, inclusive, and remote-first culture.