Patient Experience Coordinator

You Will:

• Manage high-volume inbound and outbound patient calls while providing professional, empathetic support
• Schedule, reschedule, and modify patient appointments across multiple care services while ensuring accuracy and efficiency
• Conduct proactive outreach to patients to coordinate care recommended by providers, including follow-up visits, referrals, and specialty services

You Have:

• High school diploma or equivalent (required)
• 5+ years of experience in medical scheduling, patient access, or healthcare call center environments
• Strong verbal and written communication skills, with the ability to clearly explain next steps to patients

Performance Expectations:

• Manage a high volume of daily patient interactions across phone and EHR System
• Complete patient outreach attempts within defined timeframes and documentation standards
• Maintain accurate scheduling and patient record documentation