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Key Responsibilities:
- Conduct outbound phone outreach and answer inbound calls to connect eligible members to virtual MSK care.
- Educate patients on care options, verify eligibility, and schedule evaluations.
Qualifications:
- High school diploma or GED required; associate degree preferred.
- 1-3 years experience in healthcare customer service, patient engagement, or call center; strong communication skills.
What Success Looks Like:
- Patients feel informed and supported, with high conversion from outreach to scheduled evaluations.
- Accurate documentation and compliant workflows, with willingness to adapt in a fast-moving startup.
RightMove Health
RightMove is a fast-growing digital health startup delivering best-in-class musculoskeletal (MSK) care through a value-based, virtual model. We are backed by the #1 orthopedic hospital in the world and focus on improving outcomes and reducing unnecessary healthcare costs.