Serve as a key point of contact for members seeking support with healthcare and wellness programs via phone, email, and live chat.
Help participants understand their eligibility, benefits, and available resources while resolving inquiries and escalations.
Support outbound outreach campaigns and accurately document member interactions across multiple systems.
This company connects individuals with healthcare and wellness programs and provides member support services. The team is collaborative and performance-oriented, with a focus on professional development and growth opportunities.
Conduct outbound phone outreach and answer inbound calls to connect eligible members to RightMove's virtual MSK care.
Educate patients on available care options, verify eligibility, and schedule initial clinical evaluations.
Accurately document all patient interactions in CRM systems and escalate complex issues to internal teams.
RightMove is a fast-growing digital health startup delivering best-in-class musculoskeletal (MSK) care through a value-based, virtual model. We are backed by the #1 orthopedic hospital in the world and focus on improving outcomes and reducing unnecessary healthcare costs.
Provide accurate health insurance guidance across phone, text, chat, and email channels.
Help new customers onboard and select appropriate health plans and steps.
Assist members with care journey issues, including finding providers and claims help.
Sana builds affordable health plans designed around integrated primary care and care navigation for small to midsize businesses. Founded in 2017, the company is remote-first with a fully distributed team across the U.S., valuing curiosity and ownership.
Represent clients through inbound and outbound communications, including pre-screening for clinical trials and triaging inquiries.
Accurately collect and document information in compliance with FDA regulations and company policies.
Communicate professionally with healthcare professionals, patients, and caregivers while explaining medical terminology.
Inizio Engage provides medical communications and patient support services for pharmaceutical and medical device clients. The company is committed to building a diverse and inclusive workplace and values authenticity.