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Patient Success Advocate - Weekdays Remote
Cadence
United States
Customer Service
Healthcare
Zendesk
About the Role:
- You will serve as a key point of contact for members seeking support with healthcare and wellness programs.
- You’ll provide compassionate service across phone, email, and live chat, helping people understand their benefits.
What You'll Do:
- Engage with members, resolve inquiries, and support outreach campaigns.
- Accurately document interactions and collaborate with the team.
What We're Looking For:
- 1-2 years of customer service experience, with strong communication skills.
- Comfortable with multiple systems and a goal-oriented mindset.
Benefits:
- Fully remote work environment with flexibility.
- Structured onboarding, ongoing coaching, and career growth opportunities.
Partner Company
This company connects individuals with healthcare and wellness programs and provides member support services. The team is collaborative and performance-oriented, with a focus on professional development and growth opportunities.