Tufts Participant Success Specialist

Accountabilities:

• Receive, review, and process incoming participant referrals from healthcare providers and other sources.
• Contact participants through phone, text, and approved channels to provide guidance and support.
• Accurately document interactions, referral activity, and enrollment outcomes within designated systems.

Requirements:

• 1–2+ years of experience in a contact center, customer support, healthcare, or participant-facing role.
• Strong verbal and written communication skills with the ability to explain information clearly and compassionately.
• Ability to work remotely from a secure location with reliable internet connectivity.

Benefits:

• Competitive hourly compensation of approximately $22 per hour.
• Healthcare, dental, vision, and life insurance benefits.
• 401(k) retirement plan with a 3% employer match and paid time off.