The Authorization Specialist will submit approval requests using paper forms, printed documentation, fax, payer portals or other means to obtain authorization for services and will complete follow up to ensure timely turnaround and escalate problem accounts for resolution. They will have regular contact with patients, insurance plans, physician offices, and other personnel.

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

As Patient Engagement Associate, you will conduct telephonic outreach to prospective members (parents, family members, caregivers) to enroll them and set them up with Imagine’s app-based technology; leveraging reporting and dashboards to prioritize outreach and meeting engagement targets.

You will be responsible for responding to all types of ROI requests, ranging in scope and scale, to support the needs of our clients, payors, and other requesters. You’ll be joining a new, remote-friendly team of ROI Specialists reporting directly to the ROI Operations Lead, and will help us build out the health information vertical of Grow Therapy.