Care Management Support Assistant

Your Role:

• You will support members in navigating care management programs and accessing resources to improve their health and well-being.
• You will engage with members by phone, complete non-clinical assessments, and identify barriers to care.
• You will work closely with care teams while handling both inbound and outbound interactions in a high-volume environment.

Key Responsibilities:

• Engage members through inbound and outbound calls, encouraging participation in care management programs.
• Complete required non-clinical assessments and help members schedule medical appointments and connect with community resources.
• Accurately document member interactions across multiple systems while maintaining confidentiality.

What We Offer:

• A nationwide remote position with a structured schedule and flexibility to work from home.
• Comprehensive health coverage including medical, dental, and vision, plus a 401(k) retirement savings plan.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.