Virtual Patient Care Coordinator (VPCC)

Position Overview:

• Supports multiple clinics remotely through patient intake, scheduling, and payment collection.
• Collaborates with clinic leadership to ensure efficient operations and excellent customer service.
• Works 100% on the phone in a remote contact center environment.

Responsibilities:

• Manage virtual calls/check-in via WelcomeWare kiosk and make all welcome calls.
• Monitor arrival rates, authorize treatments, and track clinical metrics using Power BI.
• Ensure all patient communications are handled promptly and professionally.

Qualifications:

• High school degree or equivalent experience; strong communication and multitasking skills.
• Good understanding of technology including phone systems and computer applications.
• Ability to work independently and meet deadlines while supporting a team.

Benefits:

• Fulltime includes medical, dental, vision, life, short-term and long-term disability insurance.
• 3 weeks paid time off plus paid holidays and 401K with company match.
• Annual paid charity day to give back to a cause meaningful to you.