New Service Coordinator (Remote)
Remote regions
GlobalBenefits
3w PTO
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Job Responsibilities:
- Answer incoming calls during shift hours and coordinate support tickets.
- Triage tickets properly ensuring accurate details and adherence to SOPs.
- Coordinate dispatch of onsite resources and follow procurement process.
Job Qualifications:
- Strong written and verbal communication skills.
- At least 6 months of Customer Service Experience.
- Experience with Managed Service Providers (MSPs) is highly desirable.
Benefits:
- Comprehensive Health Plans / HMO.
- Paid Time Off (starts at 15 days per year).
- Company-paid training and certification.
Work Schedule:
- Work schedules determined based on business needs.
- Scheduled hours and shifts are not guaranteed.
Intelligent Technical Solutions
Intelligent Technical Solutions is a managed service provider offering IT support and services to clients. The company values cultural fit and provides a remote work environment with comprehensive benefits.