Care Coordinator Non Clinical

Role Overview:

• Serve as a Gentiva representative for patients discharged or seeking post-acute care.
• Navigate healthcare options, Medicare coverage, billing, and other resources over the phone.
• Support families and patients with empathy and professionalism in a work-from-home setting.

Key Responsibilities:

• Handle non-clinical inbound calls including location lookup, directions, and complaints.
• Coordinate with branch staff on admission status and assist in the admissions process.
• Meet department performance and patient satisfaction goals while adhering to policies.

Qualifications:

• At least one year of healthcare call center experience and strong computer skills.
• Excellent verbal communication and customer service focus with empathy.
• High-speed internet (minimum 10 Mb/s download, 2 Mb/s upload) required.

Benefits:

• Competitive pay, 401(k) with company match, and career advancement opportunities.
• Full-time benefits include medical, dental, vision, generous PTO, and paid holidays.
• Education support, tuition assistance, free CEUs, and voluntary benefits available.