Patient Success Advocate - Weekdays Remote

The Role:

• Deliver comprehensive support to patients and partners in the Cadence remote monitoring program across multiple channels.
• Handle incoming inquiries, provide administrative assistance to clinicians, and drive patient engagement and retention.

What You'll Do:

• Provide courteous assistance via phone, email, and chat, troubleshooting issues and rescheduling appointments.
• Educate customers on product features and conduct follow-up communication for satisfaction.
• Escalate complex concerns, draft communications using AI tools, and document interactions accurately.

What You Need:

• Multi-channel help desk experience and direct consumer interaction.
• Experience in healthcare customer-facing roles, familiarity with Medicare patients.
• Metrics-driven mindset, problem-solving skills, and comfort with remote work and AI tools.

Benefits & Perks:

• Competitive pay, equity, and fully remote setup.
• Comprehensive health coverage: Medical, dental, and vision.
• Paid time off, 401k with matching, paid parental leave, and home office stipend.