Patient Success Supervisor

The Role:

• You will lead a team of Patient Success Advocates supporting patients in a remote monitoring program.
• Oversee day-to-day operations, manage escalations, and drive patient experience outcomes.
• This is a full-time remote position with Monday-Friday hours (10AM-7PM EST).

What You'll Do:

• Provide direct supervision, coaching, and performance management to foster team growth.
• Monitor performance metrics and implement process improvements.
• Own daily channel assignments and conduct team meetings and training.

What You Need:

• High school diploma required; Associate's or Bachelor's preferred.
• Minimum 2 years patient-facing or customer service experience, with 1 year supervisory experience.
• Strong leadership, communication, and problem-solving skills.

Compensation and Benefits:

• Competitive salary ($70,000-$90,000) plus equity and incentive compensation.
• Comprehensive health coverage (medical, dental, vision), 401(k) with matching, paid time off, and parental leave.
• Fully remote with home office stipend and supportive culture.