Source Job

• Lead, coach, and develop a team of Engagement Specialists through regular feedback and performance management.
• Conduct compassionate outreach to patients, explain services, and guide them through onboarding with accurate EHR documentation.
• Oversee daily operations, optimize PRM workflows, and collaborate with clinical teams for seamless care transitions.

The employer is a mission-driven healthcare organization dedicated to improving access to behavioral health support for individuals navigating complex medical journeys. It is a fast-growing, startup-like company with a collaborative culture focused on continuous learning and innovation.

• Supervise and coach a team of Outreach Specialists to meet engagement targets.
• Conduct call audits and manage performance metrics like schedule rate and show rate.
• Partner with market teams and drive adoption of new AI tools.

Accompany Health is a primary, behavioral, and social care provider for patients with complex needs, offering at-home and virtual care. They are a fast-paced startup with an empathetic care team, guided by proven care models.

• Provide courteous, professional assistance to patients via phone, email, and chat, addressing inquiries and troubleshooting issues.
• Educate customers on Cadence technology features and benefits to maximize device usage.
• Execute patient engagement and retention initiatives, document interactions, and escalate concerns to care teams.

Cadence is a clinical AI company automating the treatment of chronic disease. Serving over 100,000 patients with 20+ health system partnerships, it's a TIME Top 100 HealthTech and LinkedIn Top Startup.

• Lead day-to-day operations for a team of Patient Experience Specialists, ensuring effective performance and adherence to KPIs.
• Provide coaching, mentorship, and feedback to team members while managing escalations and difficult patient interactions.
• Collaborate with stakeholders to drive process improvements, prepare performance reports, and foster a positive team culture.

Montu is Australia's largest healthtech business focused on alternative healthcare, supporting patients, doctors, and pharmacies through its Alternaleaf clinic and other platforms. Recognized as Australia's fastest-growing tech company for two consecutive years and named #1 on LinkedIn's Top Startups Australia 2024, it has a high-performance, results-driven culture with a large team.

• Supervise a team of Patient Success Specialists, assisting patients with test status updates, portal issues, and coordinating redraws.
• Manage inbound calls and live chats to deliver timely support, while collaborating with cross-functional teams to resolve inquiries.
• Contribute to process improvement initiatives to enhance the patient experience and ensure team exceeds KPIs.

Natera is a global leader in cell-free DNA testing, specializing in oncology, women's health, and organ health. The company operates with a team of highly dedicated professionals from world-class institutions, fostering a culture of caring and growth.

• Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
• Develop and execute strategic account plans for health system partners and executive stakeholders.
• Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.

• Engage in fully remote patient outreach to identify and address quality gaps, educating patients on preventive care.
• Collect quality data from EMR systems, claims, and provider outreach, managing multiple systems for daily work.
• Prioritize tasks to meet quality reporting deadlines and communicate performance internally and with customers.

Guidehealth is a data-powered, performance-driven healthcare company focused on making healthcare affordable and improving patient health. As a growing, physician-led organization, we prioritize operational excellence and a collaborative, flexible culture.

• Oversee customer service teams to ensure high-quality support and operational efficiency.
• Manage daily operations, including scheduling, performance monitoring, and escalation handling.
• Drive continuous improvement and report on key performance metrics.

The company provides global customer success and support services. It fosters a collaborative, professional culture focused on employee development and teamwork.

• Lead a high-performing team responsible for scheduling, patient communications, and call center operations.
• Develop scalable workflows and monitor operational KPIs to ensure operational excellence.
• Partner cross-functionally with clinical, product, and operations teams to improve patient experience and drive continuous improvement.

Heartbeat Health is revolutionizing cardiovascular care delivery with a remote-first, high-autonomy team. They are a small, lean, and mission-driven company focused on improving patient experience through operational excellence.

• Lead and develop a team of Enrollment Specialists to hit daily and weekly performance targets through coaching, huddles, and 1:1s.
• Keep operations on track by handling HR tasks like timecards and PTO, and coaching the team to follow processes seamlessly.
• Drive continuous improvement by partnering with other leads to fix enrollment queue issues and surfacing opportunities to improve workflows and conversion.

Thyme Care is a market-leading value-based oncology care enabler that partners with health plans, providers, and employers to improve outcomes and lower costs for people with cancer. As a tech-native organization, it combines human support with AI and has a bold vision to become a household name in cancer care.

• Take inbound calls from patients, providers, and members to assist with healthcare needs, insurance questions, and triage support.
• Provide empathetic, patient-focused service in a remote environment, managing calls that may involve emergent situations.
• Support members with insurance navigation, including changing primary care physicians, locating urgent care clinics, and obtaining prescription authorizations.

Carenet Health has pioneered healthcare consumer engagement for over 30 years, interacting with 1 in 3 Americans daily to deliver positive experiences and improve outcomes. We foster a culture of collaboration, creativity, and accountability, empowering growth through trust and opportunity.

• Supervise day-to-day operations of clinical compliance auditors and specialists, serving as a liaison to senior management.
• Coordinate orientation, training, and performance monitoring for clinical compliance auditors to promote professional growth.
• Oversee development of UM and PHM agenda, audit guidelines, and ensure adherence to denial processes and compliance requirements.

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence, aiming to make healthcare affordable and improve patient health. It is a physician-led, remote-first organization that leverages AI and predictive analytics to empower partners in delivering high-quality, value-based care.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.

• Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
• Provide frequent coaching based on QA feedback, metrics, and ticket observations.
• Handle escalations, maintain coaching logs, and ensure schedule adherence.

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.

• Lead, coach, and develop a team of Customer Support Representatives, fostering a collaborative culture.
• Own SLA adherence, queue prioritization, escalation handling, and knowledge base management.
• Partner with Engineering, Product, Account Management, and Marketing to drive customer advocacy.

Kalibri Labs helps redefine and rebuild the hotel industry using cloud-native data pipelines and advanced AI/ML models. The company is growing and seeks passionate, entrepreneurial individuals who dream big and challenge the status quo.

• Lead and develop the Care Coordination team, ensuring SLA targets are met across all patient communication channels.
• Oversee the high-volume inbound patient chat queue, establishing coverage models, escalation protocols, and quality standards.
• Create and maintain conversation guides and coaching materials that equip Care Coordinators to educate patients on programs, insurance coverage, and care pathways.

Oshi Health is a virtual digestive health practice on a mission to transform GI care by combining compassionate, multidisciplinary care with innovative technology. They are a remote-first, mission-driven team focused on improving patient lives and transforming GI care.

• Develop and sustain relationships with partner practices to drive transaction retention and growth.
• Leverage data and insights to optimize engagement and maximize portfolio outcomes.
• Act as a trusted advisor, sharing best practices and influencing adoption of payment plan technology.

Cherry is a FinTech that provides a Buy Now, Pay Later solution for medical practices like dentists and veterinarians, making care more financially accessible. Founded by Stanford entrepreneurs with venture backing from Kleiner Perkins and DCM, it is a high-growth organization reshaping patient payments.

• Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
• Collaborate with internal departments to achieve customer success and maintain productive software use.
• Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.

Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.

• Schedule clinicians for cases in assigned areas.
• Organize duties and maintain staff and patient schedules.
• Submit reports and work virtually with limited supervision.

CommonSpirit Health at Home provides full-service home health and hospice care. As a faith-based organization, it is committed to improving patient health and community well-being.

• Guide and mentor the customer support team to achieve operational goals and ensure the highest customer satisfaction.
• Collaborate with planning on staffing, perform employee reviews, and drive process improvements across departments.
• Monitor business metrics and implement improvements in user journeys and support workflows.

Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. The company is growing rapidly and values trust, safety, and market accessibility.