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Natera
Natera
15 open remote positions
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The Natera team consists of highly dedicated professionals from world-class institutions, who care deeply for our work and each other.
Salary Distribution
13 of 15 jobs
Benefits Overview
15 of 15 jobs
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Open Positions
Lead clinical trial support services and site engagement strategy to maximize patient participation. Orchestrate cross-functional teams to translate partner needs into scalable, data-driven programs. Act as principal medical point of contact for pharma partners, driving contract negotiation and patient impact.
Clinical Trials
Leadership
Patient Engagement
Cross-functional Collaboration
Partner with internal and external customers via phone and digital channels to secure missing information for processing test samples. Resolve customer inquiries and escalations regarding missing or delayed test samples and result reports. Maintain working knowledge of all Natera genetic tests, required samples, turnaround times, and patient health information.
Customer Service
Salesforce
Microsoft Office
Google Suite
Communication
Design, develop, and maintain scalable services supporting a high-throughput laboratory. Develop both front-end and back-end applications using Python, React, and TypeScript. Implement CI/CD pipelines and optimize AWS infrastructure for performance and reliability.
Python
React
TypeScript
SQL
AWS
Lead the strategy, governance, and execution of enterprise-wide peer-to-peer physician education and speaker programs. Oversee the end-to-end speaker lifecycle including identification, onboarding, contracting, training, and compliance. Partner with Marketing, Medical Affairs, Sales, Compliance, Legal, and Finance to ensure compliant and impactful program delivery.
Healthcare Compliance
Operations Management
Stakeholder Management
Project Management
Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries. Manage inbound calls and live chats to deliver timely and effective assistance. Maintain accurate records of patient interactions using Salesforce CRM and contribute to process improvement.
Communication
Salesforce
Customer Service
Multitasking
Empathy
Manage all aspects of clinical trials from start-up through close-out, ensuring timelines, costs, and quality metrics are met. Oversee vendor/CRO selection and management, study contracting, budgeting, and forecasting. Lead study-related activities including protocol preparation, investigator selection, and training, and collaborate with cross-functional teams.
Clinical Trial Management
Regulatory Compliance
Vendor Management
Budgeting
MS Office
Perform financial expense analysis and provide insights to business partners. Develop financial benchmarks, forecasts, and ad-hoc analyses. Support accounting close, audit reporting, and cost reduction initiatives.
Excel
Financial Analysis
Forecasting
GAAP
Prepare and file multi-state sales and use tax returns, gross receipts tax returns, and personal property tax renditions. Partner with external advisors to manage federal and state income tax compliance. Own the corporate tax calendar to guarantee timely filing and payment of all tax obligations.
CPA
Microsoft Office
ERP Systems
Oracle
Design, develop, and maintain Natera's patient-facing web portal and microservices. Collaborate with product managers and UI/UX designers to implement high-standard technical solutions. Build and support highly available systems using modern and legacy technologies within the AWS ecosystem.
JavaScript
TypeScript
React
NodeJS
AWS
Identify workflows where AI agents can achieve 10-100x efficiency gains, build the business case, and align with domain leadership. Design and implement agentic workflows integrating CRM, ERP, ticketing, and other enterprise systems with human-in-the-loop checkpoints. Own production agent performance, track KPIs, tune prompts and retrieval, and provide observability for continuous improvement.
Python
SQL
APIs
Cloud Platforms
Collaborate with Nurse Coordinators to support patients and manage testing logistics. Assess patient needs with a focus on customer support, problem solving, and relationship management. Use business system tools like QlikView and Salesforce to influence ongoing testing and drive revenue.
Customer Service
Sales
MS Excel
Communication
Problem Solving
Deals directly with internal and external customers via telephone and electronic channels to obtain missing information for test sample processing. Supports the Sales team with account setup, kit orders, and order tracking, while responding promptly to inquiries and complaints. Documents all customer interactions, escalates unresolvable issues, and maintains knowledge of genetic tests and HIPAA compliance.
Customer Service
Microsoft Office
Google Suite
Salesforce CRM
Attention To Detail
Manage daily contact center operations and make real-time adjustments to hit service level agreements. Direct and develop Customer Experience Supervisors to hit operational targets and support business objectives. Own complex escalations, deliver fast resolutions, and implement structural fixes to prevent recurrence.
Data Analysis
Excel
Project Management
Customer Service
Cross-functional Leadership
Provide medical leadership and clinical oversight for physician onboarding, ordering workflows, and clinical experience initiatives. Serve as a senior physician resource, bridging clinical practice and operational execution to reduce friction in the ordering process. Partner with cross-functional teams to improve end-to-end clinical and operational processes and drive test utilization and retention.
Healthcare Operations
Cross-functional Leadership
Process Improvement
Stakeholder Management
Drive collaboration and coordination with cross-functional teams including programmers, engineers, and management. Conduct root cause analyses, track progress, and deliver detailed status reports with KPIs. Audit call and email communications to assess quality and compile feedback for improvement.
Excel
Data Analysis
Communication
Problem Solving
Cross-functional Collaboration