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Natera
Natera
16 open remote positions
Natera is a global leader in cell-free DNA (cfDNA) testing dedicated to oncology, women's health, and organ health, aiming to make personalized genetic testing part of the standard of care. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Salary Distribution
13 of 16 jobs
Benefits Overview
16 of 16 jobs
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Open Positions
Respond promptly to customer inquiries and serve as lead contact for accounts, documenting all interactions and resolutions. Build rapport with accounts, patients, and Sales to resolve missing information and ensure turnaround times are met. De-escalate customer behavior, maintain professionalism, and resolve escalated issues via telephone and electronic channels.
Customer Service
Salesforce
GSuite
Problem Solving
Critical Thinking
Serve as the primary relationship manager for strategic external oncology alliances to build long-term collaborations. Own the high-level tracking and overview of incoming studies, ensuring alignment with clinical priorities. Lead legal coordination and contract management with external partners, ensuring compliance and value.
Alliance Management
Oncology
Contract Negotiation
Relationship Management
Lead clinical development and medical strategy for GU oncology diagnostics, including MRD and ctDNA-based monitoring. Design and implement clinical studies, recruit principal investigators, and manage study timelines and budgets. Provide medical affairs support, lead medical education, and represent Natera externally at conferences and advisory boards.
Clinical Trial Design
Leadership
Supervise a team of Patient Success Specialists, assisting patients with test status updates, portal issues, and coordinating redraws. Manage inbound calls and live chats to deliver timely support, while collaborating with cross-functional teams to resolve inquiries. Contribute to process improvement initiatives to enhance the patient experience and ensure team exceeds KPIs.
Customer Service
Supervision
Microsoft Office
Salesforce
Communication
Lead clinical trial support services and site engagement strategy to maximize patient participation. Orchestrate cross-functional teams to translate partner needs into scalable, data-driven programs. Act as principal medical point of contact for pharma partners, driving contract negotiation and patient impact.
Clinical Trials
Leadership
Patient Engagement
Cross-functional Collaboration
Partner with internal and external customers via phone and digital channels to secure missing information for processing test samples. Resolve customer inquiries and escalations regarding missing or delayed test samples and result reports. Maintain working knowledge of all Natera genetic tests, required samples, turnaround times, and patient health information.
Customer Service
Salesforce
Microsoft Office
Google Suite
Communication
Design, develop, and maintain scalable services supporting a high-throughput laboratory. Develop both front-end and back-end applications using Python, React, and TypeScript. Implement CI/CD pipelines and optimize AWS infrastructure for performance and reliability.
Python
React
TypeScript
SQL
AWS
Lead the strategy, governance, and execution of enterprise-wide peer-to-peer physician education and speaker programs. Oversee the end-to-end speaker lifecycle including identification, onboarding, contracting, training, and compliance. Partner with Marketing, Medical Affairs, Sales, Compliance, Legal, and Finance to ensure compliant and impactful program delivery.
Healthcare Compliance
Operations Management
Stakeholder Management
Project Management
Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries. Manage inbound calls and live chats to deliver timely and effective assistance. Maintain accurate records of patient interactions using Salesforce CRM and contribute to process improvement.
Communication
Salesforce
Customer Service
Multitasking
Empathy
Manage all aspects of clinical trials from start-up through close-out, ensuring timelines, costs, and quality metrics are met. Oversee vendor/CRO selection and management, study contracting, budgeting, and forecasting. Lead study-related activities including protocol preparation, investigator selection, and training, and collaborate with cross-functional teams.
Clinical Trial Management
Regulatory Compliance
Vendor Management
Budgeting
MS Office
Perform financial expense analysis and provide insights to business partners. Develop financial benchmarks, forecasts, and ad-hoc analyses. Support accounting close, audit reporting, and cost reduction initiatives.
Excel
Financial Analysis
Forecasting
GAAP
Prepare and file multi-state sales and use tax returns, gross receipts tax returns, and personal property tax renditions. Partner with external advisors to manage federal and state income tax compliance. Own the corporate tax calendar to guarantee timely filing and payment of all tax obligations.
CPA
Microsoft Office
ERP Systems
Oracle
Design, develop, and maintain Natera's patient-facing web portal and microservices. Collaborate with product managers and UI/UX designers to implement high-standard technical solutions. Build and support highly available systems using modern and legacy technologies within the AWS ecosystem.
JavaScript
TypeScript
React
NodeJS
AWS
Identify workflows where AI agents can achieve 10-100x efficiency gains, build the business case, and align with domain leadership. Design and implement agentic workflows integrating CRM, ERP, ticketing, and other enterprise systems with human-in-the-loop checkpoints. Own production agent performance, track KPIs, tune prompts and retrieval, and provide observability for continuous improvement.
Python
SQL
APIs
Cloud Platforms
Collaborate with Nurse Coordinators to support patients and manage testing logistics. Assess patient needs with a focus on customer support, problem solving, and relationship management. Use business system tools like QlikView and Salesforce to influence ongoing testing and drive revenue.
Customer Service
Sales
MS Excel
Communication
Problem Solving
Deals directly with internal and external customers via telephone and electronic channels to obtain missing information for test sample processing. Supports the Sales team with account setup, kit orders, and order tracking, while responding promptly to inquiries and complaints. Documents all customer interactions, escalates unresolvable issues, and maintains knowledge of genetic tests and HIPAA compliance.
Customer Service
Microsoft Office
Google Suite
Salesforce CRM
Attention To Detail