Source Job

• Deals directly with internal and external customers via telephone and electronic channels.
• Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results.
• Manage customers' accounts, document all customer interactions and communications.

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for their work and each other.

• Lead the daily work of a 10+ member Support Technician team to deliver strong productivity, quality, and customer experience results.
• Improve customer outcomes and team effectiveness by setting clear technician‑level goals and communicating insights.
• Build a resilient, high‑performing support organization by recruiting, developing, and retaining talent while growing future support leaders.

Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and a culture built on values that make them indispensable to each other.

• Work as a liaison between the NAF borrower and NAF Loan Officer.
• Build rapport on initial call, take detailed notes, communicate outcome, and follow up with leads as needed.
• Exceed minimum standards for level of effort and transfer performance.

They connect borrowers who are eligible for a refinance or are in the market for a new home with a Loan Officer. The company's culture involves effectively communicating with customers and Loan Officers through email, chat, and telephone conversations, and providing a high level of customer service.

• Answer customer calls and reply to email inquiries in a fast-paced environment.
• Act as a point of escalation for complex customer and process issues.
• Assist customers with navigating the Nutrafol website.

Nutrafol is a company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. They embrace individuality and differences, leading by example, and empowering themselves and others with their passion for wellness and innovation.

• Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email.
• Navigate tools like Zendesk and Salesforce to investigate cases and maintain accurate documentation.
• Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations.

Clipboard Health helps professionals turn extra time into career growth and financial opportunity with an app-based marketplace. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.

• Provide operational oversight of outsourced Customer Service operations.
• Oversee internal Customer Service operations.
• Manage all executive-level escalations across the Servicing organization.

GoodLeap is a technology company that delivers financing and software for sustainable solutions. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology. Thousands of professionals rely on GoodLeap’s AI-powered applications and developer tools to drive more transparent customer communication and streamlined payment and operations.

• Lead and supervise a team of external Customer Experience Agents across email, chat, and phone channels.
• Set clear performance expectations, KPIs, and quality standards; conduct regular coaching and feedback sessions to support team development.
• Serve as the initiation escalation point for high-impact customer issues, directly responding to customer inquiries in a timely and professional manner.

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences.