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B2B SaaS
Team Management
Responsibilities:
- Provide day-to-day operational oversight.
- Oversee internal Customer Service operations.
- Own and manage executive-level escalations.
Required Skills:
- Minimum 5 years of experience in customer service.
- Advanced proficiency with computer functions.
- Strong analytical skills with experience managing KPIs.
Additional Information:
- Job duties include additional responsibilities as assigned.
- The Company reserves the right to alter or change job responsibilities.
- The Company shall provide reasonable accommodations of known disabilities.
GoodLeap
GoodLeap is a technology company that delivers financing and software for sustainable solutions. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology. Thousands of professionals rely on GoodLeap’s AI-powered applications and developer tools to drive more transparent customer communication and streamlined payment and operations.