Senior Manager, Customer Support Operations
Benefits
4w PTO
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What you’ll be doing:
- Serving as the primary operations business partner for the global Customer Support team.
- Leading a lean team of Customer Support Operations experts.
- Identifying and implementing operational improvements.
What you bring:
- 10+ years experience in Customer Success Operations.
- Strong business acumen and understanding of key metrics for Customer Success organizations.
- Excellent organization and time management skills.
Clio
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team recognized as one of Canada’s Best Managed Companies with over 600 employees.