Senior Director, Customer Support
Remote regions
CanadaBenefits
Unlimited PTO
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Accountabilities:
- Build and implement a segmented support structure for SMB accounts.
- Oversee global support functions across multiple products and teams.
- Establish a rapid response process for client escalations.
Requirements:
- Extensive experience in customer support or client operations.
- Strong operational background with demonstrated results in CSAT.
- Excellent communication and leadership skills.
Benefits:
- Flexible open PTO policy.
- Parental and pet-related leave available.
- Comprehensive Medical/Dental/Vision coverage.
Jobgether
Jobgether is a platform that uses AI-powered matching to ensure applications are reviewed quickly and fairly. They identify top-fitting candidates and share the shortlist with hiring companies, with the final decision managed by the internal team.