Operations Manager

Responsibilities:

• Lead operational strategy and execution within the Documents & Onboarding team.
• Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
• Build and develop high-performing teams with clear responsibilities and accountability.

Qualifications:

• Minimum of 5 years of experience in operations leadership within customer support, customer success, or service environments.
• Ability to operate effectively across multiple operational functions with strong systems thinking.
• Proven track record of precise, data-driven decision-making.

What Success Looks Like:

• Reliable, scalable operations with measurable improvements in service quality, efficiency, and accuracy.
• Strong alignment across Customer Operations and key cross-functional teams.
• Clear, disciplined decision-making that strengthens the customer experience and supports company growth.