Lead and optimize our customer retention, re-engagement, and support functions across our two-sided marketplace, overseeing the full customer lifecycle, with a focus on maximizing engagement, reducing churn, and driving long-term customer lifetime value. Requires a strategic operator who thrives in a high-growth, fast-paced environment comfortable in deep operational execution and cross-functional collaboration.

Lead the transformation of our Product Operations teams from manual processes to automated, data-driven operations. Responsible for developing and implementing automation strategies that optimize team performance while maintaining service level agreements. Oversee global operations teams, collaborating closely with data science and data engineering departments.

As the Senior Director of Customer Onboarding & Implementation, you will define and execute the strategic vision for a global, fully remote onboarding organization, ensuring customers successfully realize value in a net-new product category within a rapidly evolving industry. This role is pivotal in driving revenue retention, customer advocacy, and long-term success, positioning Sprinto as a leading challenger.

As Creative Operations Director, you’ll lead the strategy, tools, and processes that enable our teams to deliver world-class creative services efficiently, optimize creative workflows, implement automation, and develop scalable solutions that enhance speed, quality, and collaboration.

Leverage skills in automation, data tracking, and workflow optimization to drive efficiency for a mission-driven company. Technical expertise and problem-solving abilities are a plus.