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US 4w PTO 12w maternity

  • Design and execute roadmap to decouple ticket volume from headcount.
  • Act as a strategic partner to internal stakeholders to ensure support requirements are integrated into the broader company roadmap.
  • Cultivate radical accountability and hold everyone to a high standard.

Healthcare Data AI Automation Stakeholder Management

20 jobs similar to Director - Application Support Operations

Jobs ranked by similarity.

US

  • Expand and execute the RCM AI and automation strategy, aligned with organizational priorities, regulatory requirements, and long-term growth objectives.
  • Drive strategic alignment across executive leadership, IT, analytics, finance, and operational leaders to identify high-value innovation opportunities.
  • Lead evaluation, selection, deployment, and optimization of AI/ML models to support RCM functions such as coding, prior auth, denials, predictive analytics, and patient engagement.

Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. They are led by top industry talent and exceptional physician leadership.

US

  • Own analytics around scribe AI tools, ensuring outputs become clear reports and dashboards.
  • Monitor patient safety, adverse events, and near-miss reporting—integrating findings into continuous improvement.
  • Collaborate with clinical leadership on evidence-based clinical protocols, ensuring alignment with patient-centered care.

Midi Health is a fast-scaling virtual care company with a mission to transform the way healthcare is delivered. They focus on women’s health and whole-person care, delivering high-quality care through a modern, tech-forward platform, valuing innovation, collaboration, and patient-centered care.

US

  • Lead our established, high-performing central analytics function, scaling its impact across brightwheel’s strategic and operational priorities.
  • Deliver impactful, company-wide capabilities that improve business outcomes and drive key decisions, even while supporting our businesses’ operating cadence.
  • Pioneer an AI-native analytics approach, equipping analysts, engineers, and stakeholders with tools and systems that enable autonomy, efficiency, and innovation.

Brightwheel is the largest, fastest growing, and most loved platform in early ed. They are trusted by millions of educators and families every day. Brightwheel is a three-time Cloud 100 company that is backed by top investors and has a passionate, talented, and customer-focused team.

$127,245–$176,100/yr
US Unlimited PTO

  • Own and drive strategic health partnerships and cross-functional programs.
  • Create structure in ambiguous situations and drive programs from idea to execution.
  • Improve alignment, communications, and processes between teams.

Modern Health is a mental health benefits platform for employers, offering access to various resources for emotional, professional, social, financial, and physical well-being. They are a fully remote workforce known for its excellence and have a unique culture centered around empathy and accountability.

US 4w PTO 12w maternity

  • Drive performance excellence by partnering across teams to identify performance issues.
  • Own the end-to-end execution of the Objective Steering Committee meeting.
  • Monitor organizational progress toward hitting our numbers, identifying performance gaps.

Aledade, a public benefit corporation, empowers independent primary care, and is the largest network of independent primary care in the country. They help practices, health centers and clinics deliver better care to their patients and thrive in value-based care, with a collaborative and inclusive remote-first culture.

$160,000–$180,000/yr
US Unlimited PTO 20w maternity 12w paternity

  • Manage and improve engineering operating schedule.
  • Prepare executive- and board-facing engineering materials.
  • Design and improve automation and AI-enabled workflows.

GameChanger believes in the life changing impact youth sports have on and off the field. It is a remote first, dynamic tech company based in New York City, and they are solving some of the biggest challenges in youth sports today.

US

  • Support the development of Care Operations strategies and planning efforts.
  • Identify, develop and execute initiatives that improve operational efficiency, compliance, and the patient and provider experience across Care Operations.
  • Analyze operational data to identify trends, determine root causes, and generate actionable recommendations for improvement; drive data insights to action plans.

Equip is a virtual eating disorder treatment program that aims to ensure everyone with an eating disorder can access effective treatment. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of its highly-engaged, passionate, and diverse culture.

$5,500–$6,700/mo
US Europe India 3w PTO

  • Oversee the fulfillment team, ensuring members meet weekly quotas and perform efficiently.
  • Utilize AI to automate processes, working with developers to optimize workflows, resolve technical issues, and enhance automation.
  • Provide data-backed insights on publisher availability and depth to support the Sales team.

Search Atlas Group delivers best-in-class services and software. They have a kind, inclusive, and collaborative company culture with energetic high-achievers.

US

  • Act as an internal management consultant to the SVP of Clin Ops: frame ambiguous problems, develop options, and drive decisions to execution.
  • Lead high-impact initiatives tied to care delivery scale, operational performance, clinician experience, and clinical risk.
  • Connect Clinical Ops, Quality/Safety, Compliance, Product/Informatics, Finance, People/HR, and Care Delivery leaders to move work forward.

Midi is a fast-scaling virtual care company with a mission to transform healthcare delivery, focusing on women’s health and whole-person care. Our distributed clinical team delivers high-quality care through a modern, tech-forward platform.

US Unlimited PTO 11w maternity

  • Act as the operating backbone of the team — keeping people aligned, unblocked, and executing through tight meetings, clean tools, and ruthless follow-through.
  • Design and run execution systems that compound speed: calendar orchestration, AI-driven meeting prep, internal comms, and decision tracking that actually closes loops.
  • Build and deploy AI-powered workflows and automations (ChatGPT, Zapier, NotebookLM, Claude Code, and beyond) that eliminate friction, compress cycles, and scale your impact far past manual effort.

Nascent exists to build, expand, and capture opportunity, in open markets and permissionless technologies. We are an interdisciplinary team of investors, builders & creators, capable of achieving more together than we can as individuals.

US

  • Lead operational strategy and execution within the Documents & Onboarding Team.
  • Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
  • Build and develop high-performing teams with clear responsibilities and accountability.

Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.

$120,000–$135,000/yr
US

  • Define and lead the Marketing Operations strategic vision.
  • Lead the enterprise marketing analytics function, leveraging AI-driven tools.
  • Architect, optimize, and govern all core operational flows.

Newsela takes authentic, real-world content from trusted sources and makes it instruction ready for K-12 classrooms. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting.

$186,665–$227,461/yr
Global 5w PTO

  • Lead, support, and build a multi-functional operations team.
  • Ensure CEA's core operational functions are reliable and fit for purpose as we scale.
  • Serve as a strategic partner to the CEO and leadership team.

The Centre for Effective Altruism stewards the movement of people putting effective altruism principles into practice to solve the world's most pressing problems. They are working to build a flourishing future by applying evidence, reason, and compassion to challenges like global poverty, animal suffering, and existential risks. In 2025, CEA's headcount grew from 42 to 66 core staff and participation in the programs grew by 20-25% year over year.

$120,000–$257,000/yr
US 4w PTO

  • Translate PP&B AI transformation priorities into clear roadmap and execution plan.
  • Drive actionable programs and initiatives, ensuring disciplined execution from ideation through pilot and scale.
  • Act as trusted advisor to PP&B leaders on AI priorities, progress, risks, and opportunities, in close partnership with the AI Transformation Pod.

Liberty Mutual strives to create a supportive workplace where everyone feels valued. They offer comprehensive benefits, flexible work arrangements, and professional development opportunities through Employee Resource Groups.

US

  • Own the CEO’s and other key executives’ priorities and operating cadence.
  • Own cross-functional execution on the company’s highest-leverage initiatives.
  • Run leadership team meetings and planning cycles.

Carda Health is building the world’s first patient-centered virtual heart and lung platform, starting with cardiac and pulmonary rehab. They are a team of clinicians, data scientists, mathematicians and repeat entrepreneurs that believes technology and data transforms people’s lives.

$167,000–$313,000/yr
US Unlimited PTO

  • Scale GitLab's engineering leadership by closing the gap between technical vision and day-to-day execution.
  • Partner with executive leadership and senior engineers to align a multi-year technical vision with product strategy.
  • Lead initiatives like AI transformation and internal GitLab AI and large language model (LLM) feature testing.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations. They aim to enable everyone to contribute to and co-create the software that powers our world.

$82,000–$120,000/yr
US

  • Develop a data-driven strategy to reduce inbound support cases.
  • Design and launch proactive support programs, such as an early warning system for common data integration issues.
  • Develop a scalable process for channeling insights from support interactions directly to Product and Engineering teams.

Komodo Health's mission is to reduce the global burden of disease by using data. They built the Healthcare Map and have a suite of software applications that help answer healthcare's most complex questions for their partners; they value being awesome, seeking growth, delivering “wow,” and enjoying the ride.

$80,000–$90,000/yr
US

  • Leads practice day to day strategy and execution by implementing operational frameworks, policies and performance systems that drive quality and scalability.
  • Own program delivery end-to-end, including existing and new service implementations, ensuring projects are completed on time and aligned with strategic goals.
  • Drive cross-functional collaboration with clinical, product, finance, commercial and senior leadership teams to align services with patient needs and client commitments.

SimpliFed is a digital solution in maternal and child healthcare, enabling continuous, expert care throughout the perinatal period. They have raised over $6M+ in venture capital from world class investors to execute on democratizing access to maternal child healthcare in the perinatal period as related to infant nutrition.

US Unlimited PTO

  • Develop & implement long-term, comprehensive clinical operations strategies focused on member experience, clinical quality, team efficiency, and employee experience.
  • Cultivate a strong, cohesive clinical operations leadership team that effectively oversees day to day operations, ensures clinical safety & compliance.
  • Lead operational excellence within clinical operations including continuous improvement strategies/projects, operating metrics review/improvement, and standardization where appropriate.

Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. They strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions.

US

  • Proactively identify data science use cases throughout the organization as well as new datasets.
  • Develop business intelligence solutions and conduct ad-hoc analyses to meet these needs and support data-driven decision making.
  • Build and manage assets in Tuesday’s data lake (Azure Databricks, dbt) leveraging a variety of datasets.

Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.