Director - Application Support Operations
Remote regions
USBenefits
4w PTO
12w maternity
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Strategic Transformation and Scalability:
- Design and execute roadmap to decouple ticket volume from headcount.
- Implement AI, automation, and self-service tools to absorb volume.
- Proactively identify and remove bottlenecks.
Executive Governance and Stakeholder Influence:
- Transform complex topics into a persuasive narrative.
- Act as a strategic partner to internal stakeholders.
- Manage relationships with external data vendors.
Healthcare Domain Expertise and Root Cause Analysis:
- Drive issue resolution through deep healthcare data proficiency.
- Direct the operational response to any incidents with our applications.
- Manage the timely escalation of incidents.
Aledade
Aledade is a public benefit corporation that empowers independent primary care practices. Founded in 2014, they are the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.