Develop and execute the Digital Customer Success strategy.
Recruit, manage, and develop a high-performing Digital Customer Support team.
Analyze customer data to identify churn drivers and implement strategies to improve retention and growth.
symplr is revolutionizing healthcare operations with a first-of-its-kind platform. They drive effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes. symplr is a remote-first company with employees working across the United States, India, and the Netherlands.
Take ownership of the retention and expansion strategy of the Canvas product lines.
Develop comprehensive plays aimed at increasing adoption and driving predictable retention.
Act as a strong voice for the customer within product conversations and influence product decisions based on customer needs.
Instructure aims to empower people to grow and succeed through intuitive products. They simplify learning and personal development and inspires people to go further in their education and careers by giving them opportunities to create awesome.
Design and execute roadmap to decouple ticket volume from headcount.
Act as a strategic partner to internal stakeholders to ensure support requirements are integrated into the broader company roadmap.
Cultivate radical accountability and hold everyone to a high standard.
Aledade is a public benefit corporation that empowers independent primary care practices. Founded in 2014, they are the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Drive high-impact projects to support brightwheel’s strategic priorities.
Dive deep into data, processes, and the customer experience to improve business performance.
Partner with senior management teams as a trusted thought partner.
Brightwheel's platform in early ed is the largest, fastest growing, and most loved. They are trusted by millions of educators and families every day and are backed by top investors. They are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.
Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.
ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.
Design and implement a zero-touch renewal process for the Digital segment.
Shift support-heavy tasks out of manual CSM workflows.
Launch automated adoption sequences that drives a 15% increase in product adoption.
MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. We're working towards real social impact, with a unique culture built on relationships, trust, communication, and collaboration with our team.
Own and drive strategic health partnerships and cross-functional programs.
Create structure in ambiguous situations and drive programs from idea to execution.
Improve alignment, communications, and processes between teams.
Modern Health is a mental health benefits platform for employers, offering access to various resources for emotional, professional, social, financial, and physical well-being. They are a fully remote workforce known for its excellence and have a unique culture centered around empathy and accountability.
Partner with cross-functional stakeholders to influence the product roadmap and company-wide strategy; synthesize customer trends, collect product feedback, and find points of friction
Coach managers to ensure their teams meet goals and are successful in their day-to-day work and beyond
Monitor and define KPIs, OKRs, and operational work that keeps the team moving; define strategy for the CX organization
Found builds tools that give self-employed people the security and peace of mind for navigating taxes, accounting, bookkeeping, and business banking. They're a business bank account that automates taxes and expense tracking. They are looking for passionate people to join them.
Communicate directly with Ground News subscribers across web, mobile, browser extension, and newsletter products.
Respond with clarity, empathy, and accuracy; even when questions touch on complex or sensitive political topics.
Identify patterns, bugs, and recurring pain points, and document and communicate actionable insights to Product and Engineering.
Ground News is a platform that helps compare news sources and break free from algorithms. They offer a news comparison platform to engage with news beyond filter bubbles and are supported by readers who pay for a subscription.
Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics.
Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams.
Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them.
Owner.com provides an AI growth system for local restaurants, continuously improving SEO, marketing, and online ordering to grow first-party orders. Their team is in the low hundreds, with top talent from companies like Shopify, HubSpot, and DoorDash, and they're scaling rapidly to keep pace with customer growth.
Provide professional technical support via WhatsApp, Email, and other channels.
Investigate, reproduce, and resolve product-related issues.
Partner with customers to ensure they successfully onboard and fully utilize new features.
Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. They are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance.
Solve technical problems daily, focusing on API questions and integrations.
Build tools that improve support efficiency and are reusable by customers.
Assist customers with API usage and support sales teams to improve customer retention.
Close provides a CRM that helps teams sell more, faster, without manual data entry. They are a bootstrapped and profitable company with a 100 person, 100% remote team.
Support the definition of product problems and opportunities.
Contribute to the creation and refinement of product requirements.
Analyze product usage data and experiment results.
Modern Health is a mental health benefits platform for employers, offering a range of resources for emotional, professional, social, financial, and physical well-being. They are the fastest entirely female-founded company in the U.S. to reach Unicorn status, with a unique culture centered around high empathy and high accountability.
Document processes to ingest contact and company data from all sources.
Recommend simplification of processes and workflows for efficient scaling.
Translate complex challenges into practical solutions, breaking large projects into phases that deliver incremental value.
QIMA helps clients make products consumers can trust by developing compliance solutions for testing, inspection and certification (TIC) that enable supply chain agility, sustainability and product innovation. They have 6,000+ dedicated Qimates worldwide and are known for their culture of relentless client care and commitment to intuitive solutions.
Develop and maintain a deep understanding of the product’s features, user journeys, technical architecture, and business value.
Leverage analytics, customer feedback, and business insights to inform backlog prioritization and product decisions.
Collaborate with engineering, design, QA, and business stakeholders to clarify requirements, resolve ambiguities, and ensure smooth execution.
Granicus provides technology that transforms the Govtech industry by connecting governments and constituents. With 5,500 federal, state, and local government agencies served and over 300 million citizen subscribers, Granicus supports stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.
Provide world class customer support and produce successful outcomes for clients with pressing challenges.
Develop an in-depth understanding of our cloud-based software to support processes and patient care.
Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation.
PointClickCare helps providers deliver exceptional care through its health tech solutions. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations, reinvesting significantly in R&D and integrating AI tools into daily workflows.
Build and maintain strategic automations and standardized processes that support cross-functional teams.
Collaborate with cross-functional teams to drive initiatives that enhance revenue generation.
Provide strategic insights, actionable recommendations, and performance reporting to leadership.
ElevenLabs is a research and product company defining the frontier of audio AI, with millions of users leveraging our technology. They have raised a $180 million Series C round valuing the company at $3.3 billion which doubled to $6.6 billion as they surpassed $200 million ARR in under three years.
Serve as a primary point of contact for customer support inquiries, delivering thoughtful, timely, and high-quality responses.
Build trusted relationships with customers by clearly explaining issues, solutions, and next steps.
Identify potential product bugs, data issues, or technical gaps and create clear, actionable Jira tickets for Engineering.
They are a fast-growing tech startup on a mission to revolutionize fundraising through the power of AI and machine learning. Their autonomous fundraising platform empowers nonprofit organizations, schools, and mission-driven teams to raise more money with less effort.
Design and launch a Weekly Customer Signal Digest, define clear “ready for expansion” indicators, and create tiered customer segmentation.
Pull, normalize, and analyze data, build a usage forecasting model, and ensure insights are explainable.
Design and automate digital expansion programs, build automated routing logic, and build automated customer summaries.
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Founded in 2007, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries.