Source Job

• The Customer Success Manager acts as an advocate for customers.
• You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
• Ensure customers are technically healthy and obtain maximum value from their investment.

ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.

• Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
• Help drive the operational cadence of various businesses and functions.
• Develop project scopes and objectives, involving all relevant stakeholders.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations for better work. The company embraces a fast-paced, collaborative, and innovative high-growth environment.

• Develop and execute the Digital Customer Success strategy.
• Recruit, manage, and develop a high-performing Digital Customer Support team.
• Analyze customer data to identify churn drivers and implement strategies to improve retention and growth.

symplr is revolutionizing healthcare operations with a first-of-its-kind platform. They drive effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes. symplr is a remote-first company with employees working across the United States, India, and the Netherlands.

• Drive strong adoption and utilization across the strategic higher education portfolio, ensuring customers realize measurable outcomes from Parchment and Instructure solutions.
• Lead, mentor, and develop a high-performing team of Customer Success Managers through clear expectations, coaching, performance feedback, and career development.
• Own key Customer Success performance metrics, including Net Revenue Retention (NRR), Gross Retention, pipeline generation, forecast accuracy, customer health indicators, and VOC performance.

Instructure amplifies the power of people to grow and succeed throughout their lives by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.

• Drive the vision and roadmap for a Customer Service and Operations Platform.
• Lead the discovery and implementation of process improvements and automation opportunities.
• Identify high-impact use cases for generative and predictive AI.

EzCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They provide flexible and scalable solutions and also enables companies to manage their food spend in a single, customizable platform.

• Lead and scale a team of CSMs focused on product adoption and value delivery.
• Drive license adoption, quantify business outcomes, and communicate impact to stakeholders.
• Build scalable systems and collaborate cross-functionally to enhance the customer journey.

CoLab helps engineering teams bring life-changing products to the world years sooner with their Design Engagement System (DES). Their customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries, which includes a team-oriented culture.

• Build our post‑sales strategy, including defining core CX roles and responsibilities.
• Shape the long‑term CX operating strategy by designing and maintaining the CX metrics backbone.
• Design and refine end‑to‑end CX workflows across onboarding, implementation, adoption, risk management, expansion, and renewal.

Glean is the Work AI platform that helps everyone work smarter with AI. They have over 1000 employees in more than 25 countries, and they're helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

• Develop and execute tailored onboarding plans to ensure customer success and long-term adoption.
• Serve as a trusted advisor, helping customers improve operational efficiency and demonstrating clear ROI.
• Drive customer retention, expansions, and net revenue growth through proactive engagement.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

• Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints.
• Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value.
• Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning.

Apiiro is a fast-growing startup at the forefront of application security. Their cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks.

• Respond to customer, partner, and internal sales team requests related to training services.
• Develop and improve processes for the smooth implementation of training programmes.
• Solve logistical and training class delivery issues with minimum impact to participants.

ServiceNow began in San Diego, California, in 2004 and has become a global market leader. They bring innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to empower organizations.

• Develop and maintain Customer Success accounts and a team of Customer Success Executives.
• Drive Customer Outcomes at managed accounts leading to client’s product adoption, renewals, and expansion.
• Develop strong executive relationships with senior level customer leaders, sales leaders, and ecosystem partners.

ServiceNow, founded in 2004, provides AI-enhanced technology solutions. They serve over 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes through their intelligent cloud-based platform.

• Ensure customer success by driving full value realization of the Segment platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.

Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses. They empower millions of developers worldwide to craft personalized customer experiences and have a strong culture of connection and global inclusion, with employees working remotely around the world.

• Continue developing and refining CS operational strategy, focusing on scalable workflows that reduce time-to-value and strengthen customer outcomes.
• Map, optimize, and automate customer lifecycle workflows across CS, Launch, and Support, with a strong focus on AI-driven improvements.
• Identify operational bottlenecks and implement solutions that streamline handoffs, increase predictability, and ensure data flows seamlessly across systems.

Spare is revolutionizing shared transportation by partnering with transportation providers to enable worry-free, efficient, flexible, and automated on-demand solutions. Nothing is impossible at Spare: we think safe, affordable, scalable and eventually autonomous transportation is the right way forward.

• Manage and scale the team: Hire, coach, and develop a high-performing team of CC specialists.
• Drive data-led improvements: Track team metrics and lead root cause investigations into customer and support data.
• Lead the CC Partnership Support Program, collaborating closely with Partnership and Ops teams to ensure strong CX metrics and scalability in partnership support.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. The team works tirelessly on ambitious problems, asynchronously, around the world.

• Proactively manage customer health through intentional and outcome-driven engagement.
• Drive product adoption acceleration and articulate clear ROI to customers.
• Strengthen relationships and provide tailored advice on product fit and configuration.

Jobgether is an AI-powered platform helping candidates get visibility. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Design and launch a Weekly Customer Signal Digest, define clear “ready for expansion” indicators, and create tiered customer segmentation.
• Pull, normalize, and analyze data, build a usage forecasting model, and ensure insights are explainable.
• Design and automate digital expansion programs, build automated routing logic, and build automated customer summaries.

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Founded in 2007, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries.

• Manage day-to-day client success KPIs within assigned client base.
• Participate in client onboarding, portal training, and general education.
• Monitor performance metrics, identify trends, and provide actionable insights.

Jobgether helps candidates get their applications reviewed quickly, objectively, and fairly against the role's core requirements using an AI-powered matching process. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company, where the final decision and next steps (interviews, assessments) are managed by their internal team.

• Translate executive strategy into clearly scoped programs, workplans, and success metrics.
• Develop and maintain GTM operating artifacts such as playbooks, process documentation, templates, and dashboards that drive consistency and performance across regions and functions.
• Partner with senior GTM leaders to ensure high-quality deliverables and insights that influence major decisions.

ServiceNow's cloud-based platform seamlessly connects people, systems, and processes. They empower organizations to find smarter, faster, and better ways to work and are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers.

• Map the customer journey and identify where AI can have the highest impact.
• Build and test workflows using low-code/no-code tools, integrating LLMs to automate tasks.
• Reduce manual ticket volume and transform support interactions into revenue opportunities.

Docplanner Group's mission is to help people live longer, healthier lives. It is the world’s largest healthcare platform, connecting 24 million patients with 280k doctors across 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda. The company has over 3,000 employees and is backed by leading VC funds.

• Lead the onboarding process and design journeys that create fast, repeatable wins
• Monitor customer health scores and proactively address churn risks
• Create and maintain help docs, templates, and internal resources that scale customer education

Revio is a high-growth, AI-powered sales CRM that turns social followers into paying customers. Its platform combines an AI copilot, AI sales coaching, and a secure CRM for DMs, processing over 300,000 messages monthly and expanding to new platforms.