Customer Growth Intelligence Consultant (LATAM + Philippines)

Customer Signals & Expansion Intelligence:

• Design and launch a Weekly Customer Signal Digest combining Product usage trends, Intent data, and Support signals.
• Define clear “ready for expansion” indicators based on usage growth, intent strength, engagement patterns, and support signals.
• Create tiered customer segmentation blending usage, intent, account profile, and lifecycle stage.

Data Integration & Analytics Foundation:

• Pull, normalize, and analyze data from Product usage systems, Salesforce, and Zendesk.
• Build a usage forecasting model to project customer growth, consumption patterns, and expansion potential.
• Ensure insights are explainable, scalable, and operationally useful.

Digital & Scaled Growth Programs:

• Design and automate digital expansion programs, in partnership with Marketing and Customer Success, including Trigger-based outreach.
• Build automated routing logic to direct expansion signals to the appropriate role, including High-touch CSMs.
• Deliver clear documentation and handoff materials to enable long-term ownership by internal teams.