Expand relationships with High Tech customer accounts, developing and executing account strategy to deliver revenue and profit results. Drive the sales process, understand customer needs, and map them to Twilio's API platform; communicate with all levels of the customer organization and serve on a cross-functional account team.

As an Enterprise Renewal Manager, you will drive positive outcomes for key business metrics, including renewal, growth rates, and churn rate. You will increase renewal rates, grow the customer base, identify expansion opportunities, and decrease churn rate. Ultimately, your efforts will help to drive the success and growth.

Grow and manage our affiliate network, optimize traffic performance, and drive high-quality user acquisition. Work with partners across US, UK, CA, and AU markets, negotiating deals, monitoring key metrics, and ensuring the best possible results. No bureaucracy – just data-driven decisions and a direct impact on business growth.

The Account Manager owns commercial responsibility for a customer portfolio, focusing on renewal and expansion. AMs are tasked with surpassing targets for retention and expansion that drive customer-level strategies to reinforce Highspot value. The AM drives commercial outcomes through their partnership with the CSM organization to retain and grow the account.