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Gusto
Gusto
5 open remote positions
Gusto provides payroll, health insurance, 401(k)s, and HR services for small businesses. With over 500,000 customers and offices in Denver, San Francisco, and New York, they focus on building an inclusive workplace.
Salary Distribution
5 of 5 jobs
Benefits Overview
2 of 5 jobs
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Open Positions
Act as the primary point of contact for B2B customers, consulting on complex plan inquiries via email and phone. Proactively identify at-risk customers and implement tailored save strategies to drive retention. Collaborate cross-functionally with Sales, Product, Engineering, and Operations to advocate for customers.
Customer Relationship Management
B2B SaaS
Analytical Thinking
Cross-functional Collaboration
Own a full book of business post-sale, managing the customer lifecycle from value-based selling through activation and adoption. Drive Net Dollar Retention by identifying growth opportunities, building pipeline, and positioning the right solutions for each customer. Maintain organized visibility across the book, forecasting churn and expansion revenue while using AI tools for daily operations.
Account Management
Consultative Selling
Customer Retention
Forecasting
AI Tools
Guide customers through Payroll and Taxes products, serving as their advocate to influence product decisions and roadmap. Troubleshoot issues and provide clear, concise guidance on payroll processing and tax support. Collaborate across teams to ensure customer success and stay updated on latest product features.
Payroll
Tax Compliance
Customer Service
Communication
Problem Solving
Drive expansion revenue by executing multi-touch outreach cadences to engage existing customers. Conduct at least 60 consultative calls daily to uncover upsell and cross-sell opportunities. Leverage AI-powered workflows to optimize sales processes and collaborate cross-functionally.
Consultative Sales
Account Management
Salesforce
Negotiation
Time Management
Lead treasury initiatives including liquidity forecasting, banking partner management, and payment operations. Collaborate with cross-functional teams to optimize cash management and mitigate financial risks. Drive process improvements and mentor junior team members to elevate treasury capabilities.
Treasury
Cash Management
Financial Modeling
Payment Operations
Banking