Team Leadership & Development:
- Lead, mentor, and coach a team of Customer Success Managers (CSMs).
- Conduct regular 1:1s, performance reviews, and development planning sessions.
- Support team growth and engagement.
Operational Excellence:
- Monitor and analyze team performance metrics.
- Ensure adherence to best practices, processes, and playbooks.
- Drive consistent and scalable customer success outcomes.
Communication Skills:
- Exceptional ability to communicate, present, and build partnerships.
- Communicate with contacts both inside and outside your immediate area of expertise.
Additional Benefits:
- Enjoy generous time off and health and wellness programs.
- Access a remote-first culture that empowers you to work with purpose and accountability.
Turnitin
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. With over 16,000 academic institutions, publishers, and corporations using their services, Turnitin fosters a remote-first culture that prioritizes overall well-being.