Conduct QBRs and strategic reviews, aligning product usage with customer objectives and KPIs.
Proactively identify and address retention risks.
Infiterra's B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, it's recognized for innovation and global impact. They foster a collaborative and growth-oriented culture.
Develop and execute tailored onboarding plans to ensure customer success and long-term adoption.
Serve as a trusted advisor, helping customers improve operational efficiency and demonstrating clear ROI.
Drive customer retention, expansions, and net revenue growth through proactive engagement.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
Own the customer onboarding experience, drive product adoption, and ensure customers realize ongoing business value from the Torq platform.
Act as a trusted advisor to customer stakeholders, partners, and sponsors to align product capabilities with evolving business and security needs.
Monitor and analyze key customer success metrics, including customer satisfaction, adoption, engagement, renewal likelihood, and expansion opportunities.
Torq's brand attracts attention in cybersecurity with solutions like agentic AI security. With $70M in Series C funding, the company has experienced 200% employee growth and 300% revenue growth in 2024, and is recognized as a top startup employer.
Leading the implementation process for Kojo’s customers quickly and with a high degree of responsiveness and service.
Effectively supporting ~20 concurrent implementation projects, ensuring all new Kojo customers receive a personalized and hands-on experience.
Conducting meetings and consultations with stakeholders to identify project requirements and define scope, deliverables, and timelines.
Kojo is transforming the way commercial construction companies buy their materials, making buildings cheaper and easier to build. Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world, valuing diverse perspectives and committed to building an inclusive workplace.
Serve as the primary point of contact to ensure customers achieve measurable readiness outcomes.
Coordinate with internal teams to ensure project requirements are met on time and within scope.
Act as a trusted advisor, delivering best practices and strategic recommendations aligned with readiness goals.
Ethos aims to transform training development, consumption, and alignment with business outcomes to bridge the human readiness gap. They are a Series A startup with $40M+ raised, partnering with 150+ enterprise customers across various sectors.
Manage a portfolio of 25-40 existing customers to maximize usage and grow their Annual Recurring Revenue (ARR).
Lead Onboarding & Enablement for new customers, minimizing customer’s time to value after initial purchase.
Drive technical adoption through understanding customer needs and strong product knowledge.
Binalyze is dedicated to advancing the future of cybersecurity. It fosters a supportive and collaborative team environment where growth and development are encouraged.
Manage onboarding and implementation for customers, acting as the project manager.
Partner with customers to create and execute effective data and messaging strategies.
Serve as the customer’s first point of contact for support and troubleshooting.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.
Guide new customers through the full onboarding lifecycle.
Serve as the primary point of contact during onboarding.
Partner with customers to define goals.
Our client is a fast-growing SaaS company that helps businesses simplify and automate sales tax compliance. As part of the Customer Success organization, they aim to deliver an effortless and accurate solution that enables customers to stay compliant while focusing on growing their business.
Strengthen forecasting, renewals, and lifecycle management.
Support strategic planning & territory alignment.
1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. They have over 180,000 businesses.
Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes. They have over 700 leading innovators rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.
The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Lead the technical onboarding process for new customers, formulating plans based on their requirements and goals.
Develop relationships with customer stakeholders and work with sales teams to renew and expand customers while minimizing churn risks.
Act as the voice of the customer, advocating for their needs and requirements to internal teams and ensuring timely issue resolution.
Chainguard secures the software supply chain by default, offering guarded open source software built from source and updated continuously. Founded by industry experts, they provide solutions to organizations ranging from Fortune 500 companies to startups, focusing on being the safe source for open source.
Manage a portfolio of strategic accounts with full responsibility across the customer lifecycle.
Build relationships with customers and serve as the trusted advisor.
Drive implementation and onboarding with a focus on accelerating time to value.
Akuity helps enterprises ship software faster and more reliably with modern GitOps best practices. The Akuity Platform enables teams to manage the development and deployment across hundreds – if not thousands – of Kubernetes clusters from a single control plane and values people from different backgrounds.
Manage Enterprise customer relationships with high-value customers.
Become a Dovetail expert to onboard new customers successfully.
Drive renewals, retention, and track core customer metrics.
Dovetail is on a mission to improve the quality of everything with its AI-native customer intelligence platform. They help thousands of teams bring together customer insights and empower them to build better products, services, and experiences.
Lead the technical onboarding process for new customers.
Develop relationships with multiple levels of customer stakeholders.
Act as the voice of the customer within the organization.
Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains. They value customer obsession, intentional action, and trust.
Lead the implementation and ongoing management of systems and tools that support the Implementation organization.
Partner with cross-functional stakeholders to identify opportunities for automation and workflow optimization across the customer onboarding and deployment journey.
Map, monitor, and analyze onboarding, deployment, and activation workflows, identifying pain points in customer handoffs, internal processes, service package delivery, or tooling gaps and driving the initiatives that resolve them.
1Password is building the foundation for a safe, productive digital future. As one of the most loved brands in cybersecurity, they take a human-centric approach in everything from product strategy to user experience. They have surpassed $400M in ARR and earned a spot on the Forbes Cloud 100 for four years in a row.
Guides Teams and Business customers through best practices and demonstrates an understanding of their needs.
Acts as the customer champion and advocate, helping increase awareness of customer needs and priorities.
Supports customers in seeing the value of their investment with 1Password, and driving towards their adoption goals.
1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. It is one of the most loved brands in cybersecurity, taking a human-centric approach.
Partner with customers to turn desired business outcomes into actionable objectives.
Guide customers on the GitLab platform, best practices, and use cases.
Act as the GitLab liaison for questions, issues, or escalations.
GitLab is an open-core software company that develops an AI-powered DevSecOps Platform, used by over 100,000 organizations. They aim to enable everyone to contribute to and co-create the software that powers our world, accelerating human progress.
Proactively manage customer health through intentional and outcome-driven engagement.
Drive product adoption acceleration and articulate clear ROI to customers.
Strengthen relationships and provide tailored advice on product fit and configuration.
Jobgether is an AI-powered platform helping candidates get visibility. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives.
Own client communication to ensure a streamlined client experience.
Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities.
Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations.