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Customer Onboarding:
- Guide new customers through account setup and training.
- Provide proactive communication and support.
- Partner with customers to define success metrics.
Customer Support:
- Address customer questions and challenges.
- Collaborate with internal teams to resolve issues.
- Act as a customer advocate.
Process Improvement:
- Evaluate and optimize workflows for scalability.
- Document best practices and create onboarding materials.
- Provide insights to improve customer experience.
SaaS
Our client is a fast-growing SaaS company that helps businesses simplify and automate sales tax compliance. As part of the Customer Success organization, they aim to deliver an effortless and accurate solution that enables customers to stay compliant while focusing on growing their business.