Customer Success Manager - Commercial

Chainguard

Remote regions

US

Salary range

$0–$120,000/year

Benefits

Unlimited PTO 13w maternity 9w paternity

Job Description

Customer Onboarding:

  • Lead the technical onboarding process for new customers.
  • Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan.

Account Management:

  • Develop relationships with multiple levels of customer stakeholders from technicians to CISOs.
  • Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

Training & Education:

  • Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.

About Chainguard

Chainguard secures the software supply chain by default, offering guarded open source software built from source and updated continuously. Founded by industry experts, they provide solutions to organizations ranging from Fortune 500 companies to startups, focusing on being the safe source for open source.

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