Customer Success Manager - Commercial

Customer Onboarding:

• Lead the technical onboarding process for new customers.
• Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan.

Account Management:

• Develop relationships with multiple levels of customer stakeholders from technicians to CISOs.
• Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

Training & Education:

• Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.