Responsible for building and setting the strategic direction for the Cortex and Prisma Cloud Technical Services organization in North America. Key focus of this role is focused on people management, career growth, and team culture development. Drive customer success strategies to help customers achieve adoption and expertise with platform and technology.
At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.
Lead seamless onboarding experiences that set customers up for success and establish VanishID as a trusted partner in protecting their digital footprint. Build lasting partnerships with customers through proactive engagement, regular check-ins, and responsive support. Identify opportunities to expand accounts and ensure customer feedback shapes our product and service offerings.
VanishID is a cybersecurity company that offers privacy services to protect against a wide range of cyber and physical threats.
Be the primary contact who helps managed service providers deliver strong security awareness outcomes for their client portfolio.
Own the full partner journey—from initial onboarding and training through renewals and growth.
Ensure every MSP partner has the knowledge, tools, and support needed to maximize value across all their customer deployments.
KnowBe4 is an AI-driven Human Risk Management platform empowering organizations to strengthen their security culture. They are an industry standard with high customer retention rates, valuing radical transparency, extreme ownership, and continuous professional development in a welcoming workplace.
Lead, mentor, and develop a team of high-performing customer-facing professionals (CSMs) across the Americas. Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges. Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.
Dragos is dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible.
Build and maintain trusted advisor relationships with Fortune 500 customers.
Ensure alignment of Nirmata’s solution to customer pain points and successful adoption.
Provide technical leadership in the creation and delivery of technology solutions.
Nirmata helps organizations innovate fast without sacrificing security or compliance with its policy-as-code platform. The company encourages diverse contributions from its employees and has a commitment to an inclusive workplace.
Partner with the Sales Team to help customers evaluate the value of Chainguard's solution.
Acquire new customers and grow the existing customer base.
Own all technical aspects of sales opportunities and help customers understand the value.
Chainguard is the secure foundation for software development and deployment; by providing guarded open source software, they help organizations eliminate threats in their software supply chains.
Identify areas of risk and takes steps to prevent customer or revenue churn.
Work closely with Sales Teams to define and execute product adoption and customer retention plans.
Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Define technical solutions that secure a customer’s key business imperatives.
Present to customers as our expert, from practitioner to senior leadership.
Assist and collaborate to respond effectively to RFIs/RFPs.
Palo Alto Networks' mission is to be the cybersecurity partner of choice, protecting our digital way of life, built on challenging and disrupting the way things are done.
The Technical Account Manager acts as a trusted advisor to customers, ensuring efficient adoption of Palo Alto Networks’ Unit 42 Managed Services. Works closely with CISOs, Security Architects, Security Engineers, and Operations teams to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services. Increases customer satisfaction, value, retention, and expansion of the Unit 42’s security footprint.
Palo Alto Networks is a cybersecurity partner committed to protecting our digital way of life by challenging the status quo and innovating for a safer future.
Serve as a trusted technical advisor for customer accounts, guiding adoption and usage of cloud security solutions.
Design and deliver customized use cases aligned with customer goals, using a consultative approach to maximize ROI.
Troubleshoot technical issues and collaborate with internal teams to influence product roadmap based on customer feedback.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
Partner with regional Sales Leadership to help customers evaluate the value of our solution and develop technical sales strategies.
Lead and manage a team of sales engineers, providing guidance, mentorship, and professional development opportunities.
Collaborate with the sales team to identify Enterprise customer requirements and provide technical expertise during the sales process.
Chainguard is the secure foundation for software development and deployment. They provide guarded open source software, built from source and updated continuously, helping organizations eliminate threats in their software supply chains. Founded by the industry's leading experts, Chainguard has built the largest library of open source software that is secure by default.
Elevate customer experience from onboarding through renewal. Guide customers through platform adoption, influence product direction through feedback. Develop processes that allow us to scale customer operations globally.
Terminal49 is a fast-growing technology startup delivering real-time visibility, automation, and intelligence for global container movements.
Define and Execute Account plan for the ( Canada Federal and SLED ) territory
Drive the adoption of Chainguard Images to new customers within Accounts
Position yourself as a trusted advisor within a government program to effect change
Chainguard provides a secure foundation for software development and deployment through guarded open-source software. Founded by industry experts, they focus on eliminating software supply chain threats with a large, secure open-source library and value customer obsession and intentional action.
Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.
Customer.io powers automated communication that people actually want to receive.
You'll be a trusted advisor to some of our largest and most complex customers, helping them get the most out of Buildkite. Manage a portfolio of high-value, strategic customers, understanding their goals and helping them get value from Buildkite. Be the number one point of contact for anything customer related.
Buildkite's mission is to unblock every developer on the planet by rethinking how software delivery should work.
Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes. They have over 700 leading innovators rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.
Owns the entire customer journey from onboarding to value realization to value expansion, measuring specific metrics.
Acts as the ‘voice of the customer’ inside the company and becomes a trusted advisor on cyber risk.
Becomes a SAFE platform expert, helps customers become self-sufficient, and ensures alignment with best practices.
SAFE Security is building CyberAGI — a system of intelligence that autonomously predicts, detects, and remediates threats. They empower individuals and teams with freedom and responsibility, operating with radical transparency and a commitment to continuous learning.
Own and deliver partner-sourced and partner-influenced pipeline and revenue outcomes.
Drive consistent pipeline creation through joint prospecting and co-selling motions.
Improve partner attach rates by enabling partners to position Chainguard.
Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, they help organizations eliminate threats in their software supply chains. Chainguard is composed of industry’s leading experts and lives by values like customer obsession, intentional action, trust, and transparency.