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Lead the development, scaling, and success of Docker's Technical Account Management function. Coach and mentor a high-performing Technical Account Manager team. Drive alignment between technical engagement efforts and company growth objectives.

At Docker, we make app development easier so developers can focus on what matters.

Heavily contribute to the architecture and migration of our CI/CD platform. Act as a pragmatic driver and senior contributor, responsible for designing and implementing solutions. Design and build the paved path as a product, ensuring they are reliable, secure, and well-documented.

Glia is the leading AI customer service solution for banks and credit unions offering AI and human agents across every voice and digital conversation.

• Drive customer adoption, satisfaction, and expansion as the primary technical advisor for enterprise accounts.
• Collaborate with cross-functional teams to ensure measurable outcomes for customers and deliver technical expertise.
• Maintain client relationships and help clients achieve their strategic objectives.

This position is posted by Jobgether on behalf of a partner company.

Responsible for building and setting the strategic direction for the Cortex and Prisma Cloud Technical Services organization in North America. Key focus of this role is focused on people management, career growth, and team culture development. Drive customer success strategies to help customers achieve adoption and expertise with platform and technology.

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.

• Manage, support and service assigned set of accounts with focus on customer retention, providing daily customer support interactions with the Managed Services Engineers and Consultants.
• Identify ways to increase customer satisfaction and increase value-add for customers.
• Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers.

Planet Technologies is the nation’s leading Microsoft services provider to the public sector. They have significant experience in deploying business intelligence, cloud services, unified communications, and systems management.

• Coordinate new customer activities, ensuring all parties are informed of requirements, deliverables, and timelines.
• Act as a primary contact for customers, providing responsive support and addressing challenges from initial contact to deployment.
• Partner with Engineering and Product teams to resolve customer issues and develop new solutions, while contributing to documentation and training materials.

Airship helps brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences through its no-code, AI-powered platform.

• Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
• Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
• Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes. They have over 700 leading innovators rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.

The Technical Account Manager (TAM) leads clients through the strategic and technical aspects of their IT transformation journey. The TAM develops close relationships with Managed Services clients to understand their business needs, operational and technical challenges. They utilize their technical skillset to help clients achieve the greatest value from AHEAD's services.

AHEAD builds platforms for digital business, weaving together advances in cloud infrastructure, automation and analytics, and software delivery.

• Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
• Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
• Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.

Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.

The Technical Account Manager acts as a trusted advisor to customers, ensuring efficient adoption of Palo Alto Networks’ Unit 42 Managed Services. Works closely with CISOs, Security Architects, Security Engineers, and Operations teams to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services. Increases customer satisfaction, value, retention, and expansion of the Unit 42’s security footprint.

Palo Alto Networks is a cybersecurity partner committed to protecting our digital way of life by challenging the status quo and innovating for a safer future.

Lead, mentor, and develop a team of high-performing customer-facing professionals (CSMs) across the Americas. Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges. Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.

Dragos is dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible.

Design solution architecture for Teleport in a customer environment. Deploy and configure Teleport in customer environments and communicate implementation best practices. Act as a point person for technical issues, providing triage and troubleshooting.

Teleport delivers on-demand, least privileged access to infrastructure based on cryptographic identity and zero trust, with built-in identity security and policy governance.

The Portfolio Analyst supports the creation and enhancement of a portfolio of Impact Accelerators. Execute the enhancement and maintenance process of Accelerator content based on customer feedback. Support the partnership with and enablement of global Accelerator Consultants and Impact Squad members.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Ramp on AWS architecture, Terraform patterns, Kubernetes setup, CI/CD pipelines, and observability stack.
• Take ownership of an infrastructure area: CI/CD pipelines, observability stack, Kubernetes platform, or AWS security/networking.
• Shape infrastructure direction with design docs, RFC proposals, and mentoring engineering teams.

Bastion enables financial institutions and enterprises to issue regulated stablecoins, generate revenue on reserves, and expand their ecosystems.

• Own the technical side of the post-sale customer lifecycle, guiding implementations and driving adoption.
• Act as a trusted technical advisor on identity, access, device trust, and SaaS security to drive tangible outcomes for customers.
• Mentor peers and influence how 1Password scales customer engagement, processes, and best practices across the organization.

1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic and every application sign-in is secure.

Own a portfolio of strategic and large enterprise accounts in the UK, driving both new customer acquisition and expansion within existing customers. Lead complex, multi-stakeholder sales cycles from prospecting and qualification through evaluation, negotiation, and close using a consultative approach. Develop and execute focused account plans that connect customer priorities with GitLab’s AI-powered DevSecOps platform and GitLab Duo capabilities.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations.

The Technical Account Manager (TAM) serves as the primary technical liaison post-sales, ensuring customer satisfaction through high-quality, consultative technical support. The TAM helps customers maximize value from the Huntress Platform, troubleshoot product issues, and improve the customer experience. The TAM coordinates with internal Huntress teams to deliver solutions that foster long-term, healthy customer relationships.

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity.

• Design and implement the next generation of our Continuous Integration and Continuous Delivery (CI/CD) pipelines, focusing on security, speed, and reliability.
• Maintain and optimize the health of our monorepo, ensuring scalable dependency management and fast incremental builds.
• Work with GCP to architect secure, scalable runtime environments.

Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. As a diverse team of more than 600 members, they are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.

In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers. The team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale. You will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers.

Hightouch is the modern AI platform for marketing and growth teams that allows marketers to create content, plan campaigns, and execute strategies.

• Design, build, and ship features that improve developer experience and productivity.
• Contribute to technical decisions, balancing trade-offs between performance, scalability, and maintainability.
• Participate in customer research, discovery sessions, and feedback loops to inform product development.

At Buildkite, our mission is to unblock every developer on the planet.