Director, Technical Account Managers

Organizational Leadership:

• Refine the Technical Account Manager charter, ensuring integration with Solution Engineers, Engagement Services, and Sales.
• Manage a regional team of Technical Account Managers, guiding their professional development.
• Build a repeatable engagement model that aligns with Docker’s segment strategies.

Strategic Enablement & Execution:

• Ensure TAM engagement models align with Docker’s product strategy and AI development goals.
• Partner with Customer Solutions to deliver a cohesive technical experience.
• Standardize operational rhythms including onboarding, technical health reviews, and migration planning.

Customer & Product Impact:

• Act as an executive escalation point and strategic advisor for top-tier accounts.
• Synthesize insights from TAM engagements into actionable input for product and engineering.
• Promote the creation of technical enablement content to empower scale.