As a TAM, you’ll be the go-to advocate for customers in your region, acting as a bridge between Sales and Engineering. You’ll manage customer onboarding, triage support requests, troubleshoot technical issues, and collaborate with engineering to resolve issues fast; keeping clients in the loop every step of the way. You will drive regular business reviews, optimize for customer experience, and translate feature requests into actionable wins.

Contrast Security is seeking a Customer Solutions Architect to serve as the primary technical lead during the post-sales process, managing the successful implementation and deployment of licenses and providing hands-on support to ensure smooth deployment and adoption.

You will serve as the primary technical lead during the post-sales process, managing the successful implementation and deployment of licenses. The role involves conducting technical onboarding, providing hands-on support for adoption, building strong customer relationships, and identifying opportunities to enhance customer experience, requiring expertise in DevSecOps and excellent communication skills.