Senior Technical Account Manager

Customer Engagement:

• Own post-sale technical relationships guiding customers from onboarding through adoption and renewal.
• Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value.
• Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem.

Technical Leadership:

• Lead technical implementation, including integrations, configuration, and security reviews.
• Act as the technical advisor for assigned accounts, ensuring customers are set up for long-term success.
• Act as an escalation point for complex technical challenges and strategic accounts.

Team Contribution:

• Represent the customer voice internally by sharing feedback with Product, Marketing, and Support.
• Create and maintain resources (playbooks, knowledge base, etc.) that scale customer impact.
• Mentor junior team members, contribute to enablement, and shape scalable processes.