Technical Support Engineer II

As a Technical Support Engineer II, you will:

• Provide assistance to customers, consultants and partners on the usage of Mitratech products through various channels.

-Troubleshoot issues through reproducing the problem and determine resolution

-Update the ticket tracking system to provide accurate and current status of support issues

The ideal candidate has:

• Experience with SAAS enterprise software applications in support, development/QA, services or similar technical role
• Experience writing SQL queries
• Excellent communication, analytical and problem solving skills