Responsible for full customer support service of current partner's integrations. The importance of the role is to understand and analyze issues to find appropriate solutions, perform integration protocol testing and delivering excellent customer service with 5 shifts a week.
This is a post-sales position focused on individual clients and implementing Cotiviti solutions purchased by that client. The consultant will install, configure, and oversee the implementation of Cotiviti products at client sites, including configuration and development of programs, tasks and guidelines, to fully implement a Cotiviti solution based upon a client’s specific needs. The Implementation Consultant will be the primary Client Services technical resource and will interface with the client’s technical resources.
The Technical Support Advisor is accountable for providing technical support for Foglight via phone, chat, web & emails. Stellar customer service and handling skills and the ability to interface, collaborate, prioritize customer issues with development, and effectively communicate solutions to customers is crucial to the role.
The Systems Analyst II role will support the Ancillary IT lines of business, including dental, vision, and Consumer-Directed Health (CDH) products, with potential opportunities for cross-functional collaboration with pharmacy and Explanation of Benefits (EOB) IT teams. The primary focus of this role will be to ensure the successful execution of production jobs, resolve defects, and develop or enhance mainframe logic to prevent job failures.
As a Product Support Engineer, you'll triage and troubleshoot cases, working closely with operations and engineering squads. Communication skills and a desire to learn are essential in this growing, innovative company. You will monitor operational pager alerts, improve customer self-service, troubleshoot customer and vendor concerns, and liaise with technical peers for escalated cases.