Own and resolve complex customer issues from investigation through resolution.
Deliver advanced technical support for Curam applications and related technologies.
Act as escalation point, partnering with Development, Product Management, and Release teams.
Merative provides data, analytics, and software for health and social care, helping governments modernize social programs and serving 187 million people annually. The culture values focus, speed, trust, and inspire, with a remote-first work environment.
Provide first-line product and technical support, diagnosing customer issues and resolving tickets within SLA guidelines.
Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to implement effective solutions.
Maintain flexible availability for customer needs across time zones, including occasional early morning or evening shifts.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is expanding and investing in its people, fostering a culture of growth and innovation in healthcare technology.
Own system administration for the IDEAS application, directing support and coordinating with the Database Administrator and ISSO.
Administer RHEL, Apache HTTP, Oracle Java, and Oracle WebLogic environments, including builds, decommissions, and security management.
Manage DoD PKI certificates and automate log inspection with shell scripting and Splunk.
Horizon Industries Limited is a dynamic IT and Management Consulting firm based in the Washington, DC area, providing full-cycle IT consultant and management support in both private and public sectors. Founded in 1996, they pride themselves on a diverse, employee, and family-centric culture.