Remote Information technology Jobs • Java

As a Technical Support Engineer, you will be the frontline of customer interactions, ensuring a seamless experience for users by troubleshooting and fixing issues, resolving inquiries, and providing expert guidance on our platform. You will work closely with internal teams to resolve customer facing issues, identify and implement root cause fixes and contribute to strategic improvements to our support tools and processes.

The Tier 2 Technical Support Engineer will provide the second-line of support to customers, partners and consultants, collaborating closely with a worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests. Technical Support Engineers will have the opportunity to build their technical skills and the ability to learn a wide range of technologies related to Application Servers, Database Servers and Reporting components.

As a Product Support Engineer, work closely with operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential. This role involves working on multiple concurrent priorities through chat, tickets and calls. It's a unique opportunity to join a growing, innovative company and make a difference.

You will play a vital role in shaping how advanced AI models understand and communicate complex computing concepts. Leveraging your deep knowledge of algorithms, data structures, systems, and software engineering, you’ll evaluate and improve AI-generated content to ensure technical accuracy, conceptual clarity, and educational value.

This role is a senior technical leader with strong hands-on engineering and solution architecture expertise and is responsible for driving Services and Training revenue globally by directly engaging with customers, partners, and internal teams to deliver robust, scalable solutions based on Aerospike’s real-time data platform. This client-facing role demands fluency in distributed systems, hands-on coding, architectural design, and cross-functional leadership.

This role will play a pivotal role in managing the cloud developer experience, enhancing system reliability and maintainability, supporting a Department of Defense (DoD) customer. Manage virtual desktops, administer custom AWS Golden Images, and oversee user account lifecycle management within AWS Workspaces.

Design and architect end-to-end solutions using Sterling OMS to support order capture, fulfillment, inventory visibility, and reverse logistics. Collaborate with business stakeholders, product managers, and engineering teams to translate business requirements into scalable OMS solutions. Lead the technical design and implementation of Sterling OMS modules including order orchestration, sourcing, payment processing, and shipment.

We're looking for an experienced Infrastructure Architect to lead the modernization and evolution of our enterprise platform. This role will drive the infrastructure strategy, ensure secure and scalable design patterns, and support the build-out of our cloud-native application ecosystem. The person in this role will define the target state infrastructure architecture to support microservices, modern web frontends, and legacy system coexistence during migration.

As a Professional Services Engineer at Aerospike, you will partner directly with enterprise customers to guide them from onboarding through successful adoption. This role requires delivering technical leadership, architecture guidance, and implementation best practices to ensure maximum value from Aerospike’s high-performance distributed database platform. You'll work with engineering and customer success teams and travel to customer sites as needed.

As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.