As an Integration Support Engineer, provide expert guidance and troubleshoot issues to empower users. Foster positive relationships with clients and contribute to their success. Maintain detailed documentation and develop tutorials for technical and non-technical audiences.
This role is ideal for a technically skilled and client-focused professional who thrives on implementing SaaS solutions and enhancing customer success. You will serve as the bridge between a cutting-edge Identity and Access Management platform and its clients, guiding implementations from initial configuration to full deployment. You will collaborate closely with client teams, ensuring that their unique requirements are met while maintaining best practices.
This role is ideal for a technically skilled and client-focused professional who thrives on implementing SaaS solutions and enhancing customer success. You will serve as the bridge between a cutting-edge Identity and Access Management platform and its clients, guiding implementations from initial configuration to full deployment. You will collaborate closely with client teams, ensuring that their unique requirements are met while maintaining best practices.
Seeking a skilled technical support engineer to join a global team delivering exceptional customer support for cloud-based solutions. You will troubleshoot complex technical issues, design scalable support solutions, and ensure a seamless customer experience. You will collaborate with product, engineering, and support teams to resolve problems efficiently while documenting and automating processes to enhance operational efficiency.
Provide adoption guidance, implementation of good practices and supportable insights to customers for the Red Hat Middleware solutions portfolio. Work proactively to prevent incidents, understand customer objectives and priorities increasing customer loyalty. Act as an advocate for customers, and attain Trusted Advisor status with both key business and technical decision makers.
As a Customer Support Engineer at Send, you’ll play a key role in supporting, maintaining, and enhancing our underwriting workbench - the core of our SaaS platform - while working directly within our Customer Support Team. This role focuses on resolving platform issues, improving system reliability, and ensuring our customers receive a seamless experience. If you’re a Engineer/ Developer who enjoys tackling complex issues, improving product quality, and working in a fast-paced, customer-focused environment, we’d love to hear from you.
As a Technical Support Engineer, you will report to the US Technical Support Manager, and resolve unique and interesting technically-focused customer issues, while working across departments to improve our customer experience. You will creatively solve customer problems while honing your technical skills. You are committed to equity and inclusion, and motivated to work with a team that embraces and celebrates diversity.
As a Principal Application Support Engineer at ATPCO, you will be responsible for the implementation, enhancement, and maintenance of a wide range of ATPCO applications and services. In this role, you will collaborate with cross-functional teams to design and develop software solutions that align with business objectives, ensuring high performance, scalability, and reliability.