Ensure customer network environment compatibility with UCC products and onboard accounts within SLAs.
Lead technical troubleshooting and integration of products into client environments, including PBX and API automation.
Maintain close customer relationships and collaborate with the team while developing professional and technical skills.
GoTo delivers cloud communications and IT solutions that enable secure connections, collaboration, and flexibility. They are a global company committed to inclusivity, continuous learning, and a customer-obsessed culture, with a focus on simplifying and automating technology.
Ensure accurate documentation of the Fixed Services product portfolio in inventory tools based on project low-level design.
Maintain service and network data by creating and updating low-level configurations in inventory systems according to internal routing guidelines.
Collaborate with Regional Technical Managers and support both high-level and low-level design activities for projects like TDM/VoIP implementations.
Tieto Tech Consulting is an IT services and consulting company. They have a decade-long partnership with BICS, a global telecommunication enabler, and their Tieto-BICS team has been growing since 2010, offering long-term growth opportunities.
Oversee and ensure the delivery of a scalable, highly resilient, and cost-effective Enterprise VoIP infrastructure.
Manage coordination with vendors and service providers on VOIP design, implementation and capacity planning.
Troubleshoot and resolve LAN/WAN DOF connectivity issues as they relate to IP/VOIP redundancy, vlans, cabling, printing and security, and the OTI cloud.
The NYC Department of Finance (DOF) administers the tax revenue laws of the city to instill public confidence and encourage compliance while providing exceptional customer service. The Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security.