As a Product Support Engineer, work closely with operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential. This role involves working on multiple concurrent priorities through chat, tickets and calls. It's a unique opportunity to join a growing, innovative company and make a difference.
Job listings
This role requires a strong technical background in Unified Communications (UC), with a particular focus on Microsoft Teams at an Administrator level. The ideal candidate will have experience configuring, troubleshooting, and supporting Microsoft Teams, Omni-channel environments, and Contact Centre systems within a broader UC framework. The role also requires the ability to work both collaboratively and independently to ensure the smooth and reliable operation of all UC systems.
Looking for motivated and experienced Voice Engineers who are eager to expand their expertise into the dynamic world of Amazon Connect. As a Voice Engineer, you will implement and optimize Amazon Connect cloud-based contact center solutions, including call and queue flows, agent experience, call recording, metrics analysis, Contact Lens, and CTR data insights. Development lifecycle, from requirement analysis and technical design to prototyping, coding, testing, deployment, and support.