We are looking for an experienced Principal Genesys Cloud Consultant to lead the design, implementation, and support of cloud contact center solutions for our clients, working directly with stakeholders to deliver scalable, integrated solutions tailored to client needs. The ideal candidate combines deep Genesys platform expertise with strong communication and problem-solving skills.
Job listings
As the Senior Telecom Engineer, you will play a vital role in delivering high-quality voice call capabilities for advanced call and contact center solutions, serving as the technical expert responsible for designing, deploying, and maintaining our clients’ global voice infrastructure, impacting millions of users worldwide.
The UC Engineering Consultant’s primary role will be to provide architectural and infrastructure support to the management and infrastructure team, focusing on Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user and technology experiences.
We are looking for an SBC Support Engineer to join our US client remotely and transform customer experience systems from traditional call centers to an omnichannel platform, supporting consumers, providers, and agents with evolving features. Your responsibilities include incident, problem, and change management, support for high priority issues, SBC-related changes, call tracing, and health checks of the SBC environment.