Lead site surveys, system installation, and cutovers for next-generation Voice Communication Switch systems.
Perform independent system testing, maintenance, and troubleshooting of voice and telecom infrastructure.
Coordinate with engineers and provide on-site customer support and training.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As a leading mission capability integrator, Peraton employs thousands and fosters a culture of innovation and dedication.
Monitor and respond to incidents, alarms, and customer requests.
Perform initial troubleshooting for Cisco CUCM, Unity Connection, gateways, SIP trunks, and devices.
Execute routine MACDs including users, devices, extensions, call queues, and auto attendants.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. They are a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture.
Own network architecture and engineering standards across enterprise switching, routing, wireless, firewalls, and voice/telephony infrastructure.
Serve as Tier 3 escalation authority for major network incidents, diagnosing and resolving complex issues.
Provide technical mentorship to network engineers and collaborate with security, systems, and project teams on integrated solutions.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective skill alignment. The company operates remotely with a focus on efficient recruitment and fair evaluation.
Support VCS system installation, transition, and sustainment, including site surveys and equipment deployment.
Assist with cutovers from legacy voice systems, testing of power/cabling/connectivity, and decommissioning.
Provide on-site customer support, maintain technical documentation, and escalate complex issues.
Peraton is a next-generation national security company that delivers mission-critical solutions and transformative IT services to protect the U.S. and its allies. It partners with essential government agencies and supports every branch of the armed forces, employing people who solve daunting challenges worldwide.
Build high-performing teams and provide leadership, skill development, and mentorship to technical staff.
Act as an escalation point for critical situations and manage team performance metrics.
Serve as a subject matter expert during pre-sales activities and manage P&L for the practice area.
Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to clients. With over 1,200 employees across the United States, the company embodies the spirit of a startup with the advantage of a scalable business.
Own the customer relationship for key CX accounts and advocate for customers within NICE.
Resolve complex technical and high-stakes issues to ensure customer success and retention.
Partner with support, engineering, and product teams to meet SLAs and drive expansion.
NICE Ltd. develops software products that help large enterprises deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is a global market leader with over 8,500 employees across 30+ countries, known for its innovative use of AI, cloud, and digital technologies.
Own and manage the full delivery lifecycle for business customer orders, ensuring timely and high-quality completion.
Coordinate internal teams and third-party providers to meet customer requirements and delivery timelines.
Apply hands-on telecommunications expertise to manage Internet circuits, VoIP, and SD-WAN implementation projects.
Our partner is a fast-growing, innovation-focused company providing telecommunications services including Internet circuits, Hosted VoIP, number porting, and SD-WAN implementations. They operate in a dynamic environment where employees can make a tangible impact on customer outcomes.
Lead and coordinate new Voice, Chat, SMS, and Video infrastructure deployments
Provide high-level operational support and resolve escalated incidents
Monitor infrastructure capacity and ensure compliance with change management policies.
Vibrant Emotional Health delivers mental health support and services through technology-enabled platforms and community programs. For over 50 years, they have been dedicated to making emotional wellness a reality for everyone.
Lead and manage all aspects of telecommunications projects from initiation to completion, coordinating cross-functional teams and stakeholders.
Develop comprehensive project plans, timelines, and budgets; proactively identify and mitigate risks.
Foster a collaborative team environment and serve as a subject matter expert on telecom industry trends.
Olsson engineers and designs solutions that improve the world around us, offering services in telecom, environmental, and infrastructure. They are a people-centric firm with a culture that encourages growth and creativity.
Lead a team of technicians to ensure maximum network uptime and rapid incident response.
Manage day-to-day NOC functions including scheduling, workload distribution, and escalated ticket handling.
Coach and mentor NOC staff, oversee SOP documentation, and generate reports.
DMI is a digital services and technology solutions provider offering managed IT services including cloud, cybersecurity, network operations, and application development to public sector and commercial clients. Recognized as a Top Workplace, the company is committed to delivering secure, efficient solutions.
Develop and expand existing customer relationships through upselling, cross-selling, and proactive territory management.
Identify and pursue new business opportunities via cold calling, networking, and market research to grow geographic footprint.
Collaborate with technical teams, conduct market analysis, and present tailored solutions to meet client needs.
Eastern Communications is a critical communications provider serving public safety, utilities, and government sectors. Founded in 1976, it is one of the largest nationwide mission critical communications companies with a fast-paced, growing culture.
Own complex programs across VoIP, cloud services, and customer-facing applications from planning to production.
Translate product and engineering objectives into clear plans, milestones, and measurable outcomes.
Coordinate execution across engineering, product, QA, and operations teams, driving issues to resolution.
Ooma empowers people to connect in smarter ways through a cloud-based platform for communication and smart home security. They are a publicly traded company with a collaborative culture that values individual voices and provides competitive benefits.
Administer enterprise voice platforms (Cisco, Teams, Avaya, Five9) for provisioning and service requests.
Manage ServiceNow queues, tickets, and user workflows for telecom lifecycle activities.
Provide end-user support and collaborate with IT, vendors, and teams during Eastern business hours.
BETSOL engineers AI-powered enterprise solutions, accelerating cloud transformation for businesses across 17+ countries. With a nimble team, they hold patents and industry awards, maintaining a NPS 2x the industry average.