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Responsibilities:
- Administer and support enterprise voice platforms—primarily Cisco and Microsoft Teams MACD, with some Avaya and Five9.
- Resolve routine provisioning and service issues (connectivity, log-in/authentication, endpoint setup) across multi-vendor environments, and escalate to L2 as needed.
- Manage ServiceNow queues, ticket documentation, and user support workflows for provisioning, deprovisioning, and service modifications.
Qualifications:
- 3-5 years of hands-on provisioning/administrative experience on enterprise voice platforms (Cisco and Microsoft Teams primary).
- Strong ServiceNow ticket and queue management skills.
- Excellent troubleshooting, documentation, and collaboration skills.
Additional:
- No on-call rotation; standard Eastern-time business hours.
- All information is confidential according to EEO guidelines.
BETSOL
BETSOL engineers AI-powered enterprise solutions, accelerating cloud transformation for businesses across 17+ countries. With a nimble team, they hold patents and industry awards, maintaining a NPS 2x the industry average.