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Key Responsibilities:
- Implement and support enterprise voice platforms including Cisco, Avaya, Five9, and Microsoft Teams.
- Troubleshoot voice issues and perform incident triage using tools like Wireshark and Aternity.
Qualifications:
- 3-5 years of hands-on support experience across enterprise voice platforms.
- Proficiency with diagnostic and monitoring tools.
- Familiarity with AI and automation in voice operations.
Additional Information:
- This is a fully remote role with U.S. business hours overlap.
- All information will be kept confidential according to EEO guidelines.
BETSOL
BETSOL accelerates cloud transformation for enterprises with AI and cloud-native solutions. They maintain a 2x industry average net promoter score and hold multiple engineering patents, with offices in the US and India.